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= Weekly View Options Dialog Box=
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Use the '''Options''' dialog box to display/hide the '''Agent Rank''' column in the '''Schedule Scenario''' and '''Master Schedule Weekly''' views. To open this dialog box:
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* Click the '''Options''' button on the toolbar or select '''Options''' from the '''Actions''' menu.
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The dialog box that opens for '''Weekly''' view has two tabs, '''Options''' and '''Columns'''.
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On the '''Options''' tab:
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#Select '''Show agents with granted and scheduled rotating pattern or any other calendar preference''' to display an icon and red check box near the agents name for every schedule day that contains a granted calendar item.
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#Click '''Apply''' to save.
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On the '''Columns''' tab:
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#Select '''Agent Rank''' or '''Site Name''' to display the corresponding column; de-select to hide the column.
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#Click '''Apply''' to save.
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[[Category:V:PSAAS:Public]]

Latest revision as of 12:35, October 2, 2020

Weekly View Options Dialog Box

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.



Use the Options dialog box to display/hide the Agent Rank column in the Schedule Scenario and Master Schedule Weekly views. To open this dialog box:

  • Click the Options button on the toolbar or select Options from the Actions menu.

The dialog box that opens for Weekly view has two tabs, Options and Columns.

On the Options tab:

  1. Select Show agents with granted and scheduled rotating pattern or any other calendar preference to display an icon and red check box near the agents name for every schedule day that contains a granted calendar item.
  2. Click Apply to save.

On the Columns tab:

  1. Select Agent Rank or Site Name to display the corresponding column; de-select to hide the column.
  2. Click Apply to save.
This page was last edited on October 2, 2020, at 12:35.
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