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=Schedule Details Dialog Box=
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Use the '''Schedule Details''' dialog box to view schedule information for both of the agents in a proposed schedule trade.
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Each column displays one agent's information, in the following rows:
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{|
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|'''Agent'''
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|The agent's name.
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|-
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|'''Date'''
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|The date for which details are displayed.
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|-
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|'''Paid Hrs'''
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|The agent's total paid hours for the scheduled states/activities.
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|-
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|'''Schedule Details'''
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|The states or activities for which the agent is scheduled.
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|-
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|'''Sch. Attendance: Start Time'''
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|The agent's scheduled start time for these states/activities.
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|-
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|'''Sch. Attendance: End Time'''
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|The agent's scheduled end time for these states/activities.
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|}
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[[Category:V:PSAAS:Public]]

Latest revision as of 12:35, October 2, 2020

Schedule Details Dialog Box

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.



Use the Schedule Details dialog box to view schedule information for both of the agents in a proposed schedule trade.

Each column displays one agent's information, in the following rows:

Agent The agent's name.
Date The date for which details are displayed.
Paid Hrs The agent's total paid hours for the scheduled states/activities.
Schedule Details The states or activities for which the agent is scheduled.
Sch. Attendance: Start Time The agent's scheduled start time for these states/activities.
Sch. Attendance: End Time The agent's scheduled end time for these states/activities.
This page was last edited on October 2, 2020, at 12:35.
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