|
|
| (9 intermediate revisions by 3 users not shown) |
| Line 1: |
Line 1: |
| | = Localization = | | = Localization = |
| − | __NOTOC__
| |
| − | ==Customer Defined Strings==
| |
| − | You can define string key names and values to match the system messages that are received from the chat server. If a customer system message is received as '''SYS001''' in the message body, Webchat checks to determine if any keys match in the language pack, and then replaces the message body accordingly. '''SYS001''' is an example format. There are no format restrictions on custom message keys. The purpose of this feature is to allow localization for the User Interface and Server to be kept in the same file.
| |
| | | | |
| − | ==Special Values for Localization==
| + | {{Template:PEC_Migrated}} |
| − | You can inject the <tt><%Agent%></tt> special value. When used, the agent's name is rendered in its place at runtime.
| |
| | | | |
| − | ==Error Handling==
| + | |
| − | Customers can define their own error messages by defining them in the '''Errors''' section found in the above Webchat Localization. If no error messages are defined, default error messages are used.
| |
| | | | |
| − | == Strings ==
| + | {{NoteFormat|Documentation for this software has moved to a new home. Please update links and bookmarks to content hosted at https://all.docs.genesys.com/WID/Current/SDK/WebChat-combined#Localization.}} |
| − | {| | |
| − | |-
| |
| − | ! Name
| |
| − | ! Default
| |
| − | |-
| |
| − | | ChatButton
| |
| − | | 'CHAT'
| |
| − | |-
| |
| − | | DownloadButton
| |
| − | | 'Download'
| |
| − | |-
| |
| − | | ChatStarted
| |
| − | | 'Chat Started'
| |
| − | |-
| |
| − | | ChatEnded
| |
| − | | 'Chat Ended'
| |
| − | |-
| |
| − | | AgentNameDefault
| |
| − | | 'Agent'
| |
| − | |-
| |
| − | | AgentConnected
| |
| − | | '<%Agent%> Connected'
| |
| − | |-
| |
| − | | AgentDisconnected
| |
| − | | '<%Agent%> Disconnected'
| |
| − | |-
| |
| − | | SupervisorNameDefault
| |
| − | | 'Supervisor'
| |
| − | |-
| |
| − | | SupervisorConnected
| |
| − | | '<%Agent%> Connected'
| |
| − | |-
| |
| − | | SupervisorDisconnected
| |
| − | | '<%Agent%> Disconnected'
| |
| − | |-
| |
| − | | AgentTyping
| |
| − | | '...'
| |
| − | |-
| |
| − | | AgentUnavailable
| |
| − | | 'Sorry. There are no agents available. Please try later.'
| |
| − | |-
| |
| − | | ChatTitle
| |
| − | | 'Live Chat'
| |
| − | |-
| |
| − | | ChatEnd
| |
| − | | 'X'
| |
| − | |-
| |
| − | | ChatClose
| |
| − | | 'X'
| |
| − | |-
| |
| − | | ChatMinimize
| |
| − | | 'Min'
| |
| − | |-
| |
| − | | ChatFormFirstName
| |
| − | | 'First Name'
| |
| − | |-
| |
| − | | ChatFormLastName
| |
| − | | 'Last Name'
| |
| − | |-
| |
| − | | ChatFormNickname
| |
| − | | 'Nickname'
| |
| − | |-
| |
| − | | ChatFormEmail
| |
| − | | 'Email'
| |
| − | |-
| |
| − | | ChatFormSubject
| |
| − | | 'Subject'
| |
| − | |-
| |
| − | | ChatFormPlaceholderFirstName
| |
| − | | 'Required'
| |
| − | |-
| |
| − | | ChatFormPlaceholderLastName
| |
| − | | 'Required'
| |
| − | |-
| |
| − | | ChatFormPlaceholderNickname
| |
| − | | 'Optional'
| |
| − | |-
| |
| − | | ChatFormPlaceholderEmail
| |
| − | | 'Optional'
| |
| − | |-
| |
| − | | ChatFormPlaceholderSubject
| |
| − | | 'Optional'
| |
| − | |-
| |
| − | | ChatFormSubmit
| |
| − | | 'Start Chat'
| |
| − | |-
| |
| − | | ChatFormCancel
| |
| − | | 'Cancel'
| |
| − | |-
| |
| − | | ChatInputPlaceholder
| |
| − | | 'Type your message here and hit return'
| |
| − | |-
| |
| − | | ChatInputSend
| |
| − | | 'SEND'
| |
| − | |-
| |
| − | | ChatEndQuestion
| |
| − | | 'Are you sure you want to end this chat session?'
| |
| − | |-
| |
| − | | ChatEndCancel
| |
| − | | 'Cancel'
| |
| − | |-
| |
| − | | ChatEndConfirm
| |
| − | | 'End chat'
| |
| − | |-
| |
| − | | ConfirmCloseWindow
| |
| − | | 'Are you sure you want to close chat?'
| |
| − | |-
| |
| − | | ConfirmCloseCancel
| |
| − | | 'Cancel'
| |
| − | |-
| |
| − | | ConfirmCloseConfirm
| |
| − | | 'Close'
| |
| − | |-
| |
| − | | ActionsDownload
| |
| − | | 'Download transcript'
| |
| − | |-
| |
| − | | ActionsEmail
| |
| − | | 'Email transcript'
| |
| − | |-
| |
| − | | ActionsPrint
| |
| − | | 'Print transcript'
| |
| − | |-
| |
| − | | ActionsCobrowseStart
| |
| − | | 'Start Co-browse'
| |
| − | |-
| |
| − | | ActionsCobrowseStop
| |
| − | | 'Exit Co-browse'
| |
| − | |-
| |
| − | | ActionsVideo
| |
| − | | 'Invite to Video Chat'
| |
| − | |-
| |
| − | | InviteTitle
| |
| − | | 'Need help?'
| |
| − | |-
| |
| − | | InviteBody
| |
| − | | 'Let us know if we can help out'
| |
| − | |-
| |
| − | | InviteReject
| |
| − | | 'No thanks'
| |
| − | |-
| |
| − | | InviteAccept
| |
| − | | 'Start chat'
| |
| − | |-
| |
| − | | ChatError
| |
| − | | 'There was a problem starting the chat session. Please Retry.'
| |
| − | |-
| |
| − | | ChatErrorButton
| |
| − | | 'OK'
| |
| − | |-
| |
| − | | RestoreTimeoutTitle
| |
| − | | 'Chat ended'
| |
| − | |-
| |
| − | | RestoreTimeoutBody
| |
| − | | 'Your previous chat session has timed out. Would you like to start a new one?'
| |
| − | |-
| |
| − | | RestoreTimeoutReject
| |
| − | | 'No thanks'
| |
| − | |-
| |
| − | | RestoreTimeoutAccept
| |
| − | | 'Start chat'
| |
| − | |-
| |
| − | | EndConfirmBody
| |
| − | | 'Would you really like to end your chat session?'
| |
| − | |-
| |
| − | | EndConfirmAccept
| |
| − | | 'End chat'
| |
| − | |-
| |
| − | | EndConfirmReject
| |
| − | | 'Cancel'
| |
| − | |-
| |
| − | | SurveyOfferQuestion
| |
| − | | 'Would you like to participate in a survey?'
| |
| − | |-
| |
| − | | ShowSurveyAccept
| |
| − | | 'Yes'
| |
| − | |-
| |
| − | | ShowSurveyReject
| |
| − | | 'No'
| |
| − | |-
| |
| − | | UnreadMessagesTitle
| |
| − | | 'unread'
| |
| − | |-
| |
| − | | Errors.ChatUnavailable
| |
| − | | 'We're sorry but we cannot start a new chat at this time. Please try again later.'
| |
| − | |-
| |
| − | | Errors.CriticalFault
| |
| − | | 'Your chat session has ended unexpectedly due to an unknown issue. We apologize for the inconvenience.'
| |
| − | |-
| |
| − | | Errors.StartFailed
| |
| − | | 'There was an issue starting your chat session. Please verify your connection and that you submitted all required information properly}, then try again.'
| |
| − | |-
| |
| − | | Errors.MessageFailed
| |
| − | | 'Your message was not received successfully. Please try again.'
| |
| − | |-
| |
| − | | Errors.RestoreFailed
| |
| − | | 'We're sorry but we were unable to restore your chat session due to an unknown error'
| |
| − | |-
| |
| − | | Errors.FileTransferSizeError
| |
| − | | 'The file could not be sent.<br/><strong><p class='filename' title='<%FilenameFull%>'>'<%FilenameTruncated%>'</p></strong><p class='advice'>File size is larger than the allowed size (<%MaxSizePerFile%>)</p>'
| |
| − | |-
| |
| − | | Errors.ChatServerWentOffline
| |
| − | | 'Messages are currently taking longer than normal to get through. We're sorry for the delay'
| |
| − | |-
| |
| − | | Errors.RestoredOffline
| |
| − | | 'Messages are currently taking longer than normal to get through. We're sorry for the delay'
| |
| − | |-
| |
| − | | Errors.Disconnected
| |
| − | | '<div style='text-align:center'>Connection Lost.<br/>Please check your connection</div>'
| |
| − | |-
| |
| − | | Errors.Reconnected
| |
| − | | '<div style='text-align:center'>Connection Restored</div>'
| |
| − | |-
| |
| − | | Errors.FileSendFailed
| |
| − | | 'The file could not be sent.<br/><strong><p class='filename' title='<%FilenameFull%>'><%FilenameTruncated%></p></strong><p class='advice'>There was an unexpected disconnection. Try again?</p>'
| |
| − | |-
| |
| − | | Errors.Generic
| |
| − | | '<div style='text-align:center'>An unexpected error occurred</div>'
| |
| − | |-
| |
| − | | Errors.102
| |
| − | | 'First name is required'
| |
| − | |-
| |
| − | | Errors.103
| |
| − | | 'Last name is required'
| |
| − | |-
| |
| − | | Errors.161
| |
| − | | 'Please enter your name'
| |
| − | |-
| |
| − | | Errors.201
| |
| − | | 'The file could not be sent.<br/><strong><p class='filename' title='<%FilenameFull%>'>'<%FilenameTruncated%>'</p></strong><p class='advice'>The maximum number of attached files would be exceeded (<%MaxFilesAllowed%>)</p>'
| |
| − | |-
| |
| − | | Errors.202
| |
| − | | 'The file could not be sent.<br/><strong><p class='filename' title='<%FilenameFull%>'>'<%FilenameTruncated%>'</p></strong><p class='advice'>Upload limit and/or maximum number of attachments would be exceeded (<%MaxAttachmentsSize%>)</p>'
| |
| − | |-
| |
| − | | Errors.203
| |
| − | | 'The file could not be sent.<br/><strong><p class='filename' title='<%FilenameFull%>'>'<%FilenameTruncated%>'</p></strong><p class='advice'>File type is not allowed.</p>'
| |
| − | |-
| |
| − | | Errors.240
| |
| − | | 'We're sorry but we cannot start a new chat at this time. Please try again later'
| |
| − | |-
| |
| − | | Errors.364
| |
| − | | 'Invalid email address'
| |
| − | |-
| |
| − | |}
| |
| | | | |
| | [[Category:V:PSAAS:Public]] | | [[Category:V:PSAAS:Public]] |
