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* [[ChatEmail|Chat and email conference and transfer through a queue]] | * [[ChatEmail|Chat and email conference and transfer through a queue]] | ||
* [[ContactAvailability|Contact availability]] | * [[ContactAvailability|Contact availability]] | ||
| − | + | * [[AgentGrpAvail|Agent Group availability (for Voice only)]] | |
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Some features are enabled by default. Other features, such as eService features, are disabled and you can enable the features that are applicable for your deployment. For more information, see [[EnablingFeatures|Enable features in the Feature Definition file]]. | Some features are enabled by default. Other features, such as eService features, are disabled and you can enable the features that are applicable for your deployment. For more information, see [[EnablingFeatures|Enable features in the Feature Definition file]]. | ||
Latest revision as of 14:29, September 14, 2017
Configuring and enabling Web Services features
You can configure the following Web Services features:
- Reporting
- Elasticsearch
- Chat and email conference and transfer through a queue
- Contact availability
- Agent Group availability (for Voice only)
Some features are enabled by default. Other features, such as eService features, are disabled and you can enable the features that are applicable for your deployment. For more information, see Enable features in the Feature Definition file.
Next step
This page was last edited on September 14, 2017, at 14:29.
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