|
|
| (3 intermediate revisions by 2 users not shown) |
| Line 1: |
Line 1: |
| | = Callback = | | = Callback = |
| | | | |
| − | [[File:Callback_Main.png]]
| + | {{Template:PEC_Migrated}} |
| − | <br/>
| |
| − | *[[CallbackConfiguration|Configuration]]
| |
| − | *[[CallbackLocalization|Localization]]
| |
| − | *[[CallbackCommands|API Commands]]
| |
| − | *[[CallbackEvents|API Events]]
| |
| | | | |
| − | == Overview ==
| |
| | | | |
| − | The Callback Widget provides a form to fetch user details like Name, Phone number, Email and Callback Immediate / Call at a user preferred time and submits to the Customer Service. Preferred times are updated based on the agents availability so that user can pick one.
| |
| | | | |
| − | == Usage ==
| + | {{NoteFormat|Documentation for this software has moved to a new home. Please update links and bookmarks to content hosted at https://all.docs.genesys.com/WID/Current/SDK/Callback-combined.}} |
| | | | |
| − | Callback can be launched manually by the following methods:
| |
| − | * Calling the [[CallbackCommands|command]] "Callback.open"
| |
| − | * Configuring [[ChannelSelectorConfiguration|ChannelSelector]] to show Receive a Call as a channel
| |
| − | * Configuring [[CalendarConfiguration|Calendar]] to show a Date-Time picker for selecting a preferred time.
| |
| − |
| |
| − | ==Dependency==
| |
| − |
| |
| − | The Callback Widget needs [[Calendar|Calendar]] plugin. Make sure that it is included.
| |
| − |
| |
| − | == Customization ==
| |
| − |
| |
| − | All text shown in the Callback Widget is fully customizable and [[GWCInternat|localizable]] by adding entries into your [[CallbackConfiguration|configuration]] and [[CallbackLocalization|localization]] options.
| |
| − |
| |
| − | Callback supports themes. You may create and register your own themes for Genesys Widgets.
| |
| − |
| |
| − | == Mobile Support ==
| |
| − |
| |
| − | Callback supports both desktop and mobile devices. Like all Genesys Widgets, there are two main modes: Desktop & Mobile. Desktop is employed for monitors, laptops, and tablets. Mobile is employed for smartphones. When a smartphone is detected, Callback switches to special fullscreen templates that are optimized for both portrait and landscape orientations.
| |
| − |
| |
| − | Switching between desktop and mobile mode is done automatically by default. You may configure Genesys Widgets to switch between Desktop and Mobile mode manually if necessary.
| |
| − |
| |
| − | == Screenshots ==
| |
| − |
| |
| − | '''"Dark" Theme'''
| |
| − | <gallery>
| |
| − | Calendar_Main.png|Callback with Calendar in desktop
| |
| − | Callback_Dark02.png|Mobile fullscreen view in portrait orientation
| |
| − | Callback_Dark03.png|Mobile fullscreen view in landscape orientation
| |
| − | </gallery>
| |
| − |
| |
| − | '''"Light" Theme'''
| |
| − | <gallery>
| |
| − | Callback_Light01.png|Desktop Callback view
| |
| − | Callback_Light02.png|Mobile fullscreen view in portrait orientation
| |
| − | Callback_Light03.png|Mobile fullscreen view showing country codes for phone numbers
| |
| − | </gallery>
| |
| | | | |
| | [[Category:V:PSAAS:Public]] | | [[Category:V:PSAAS:Public]] |
