Documentation:HTCC:API:Workbins:8.5.2DRAFT

Workbins API

This is part of the Multimedia Interactions API section of the Web Services API.

Overview

A Workbin is a queue that holds interactions for a specific place or user.

Resources

• Remove Response Template to Agents Favorites

Basic Response Template Control

• Get Workbins
• Get Workbin Content
• Add Interaction to Workbin
• Pull Interaction from Workbin
• Subscribe to Workbin Notifications
• Unsubscribe from Workbin Notifications
• Request Workbin Statistics

Workbin Control for Supervisors

• PullInteractionFromWorkbin for Supervisor
• AddInteractionToWorkbin for Supervisor
• Request Workbin Statistics for Agent

Group Workbin

• GetGroupWorkbinContent
• AddInteractionToGroupWorkbin
• PullInteractionFromGroupWorkbin
• SubscribingToGroupWorkbinNotifications
• UnsubscribingFromGroupWorkbinNotifications