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= Call back a disconnected participant = | = Call back a disconnected participant = | ||
| + | __NOTOC__ | ||
| + | When you're on an active call in Gplus Adapter for Salesforce, you can call back a participant who was disconnected from the current call. | ||
| + | {{CloudStep_Stack | ||
| + | |title=How do I call back a participant? | ||
| + | |text=To call back a participant, expand the '''Participants''' menu, hover over the disconnected participant's contact number, and just click '''Call to''' [[File:CallToNumber.png|link=]] action. You can see the call getting established as an outbound call in the '''Case Information''' section. | ||
| + | |||
| + | Once the call is established, you can see the dialed party once again listed in the '''Participants''' section. For the called back participant, you can perform general call actions such as [[GPAInitiateConf|conference]] and [[GPAVoiceConsult|consultation]]. | ||
| + | |||
| + | {{NoteFormat|You cannot place a call back for internal calls.}} | ||
| + | |||
| + | |media1=GplusCallback.png | ||
| + | }} | ||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Latest revision as of 07:47, November 30, 2017
Call back a disconnected participant
When you're on an active call in Gplus Adapter for Salesforce, you can call back a participant who was disconnected from the current call.
How do I call back a participant?
To call back a participant, expand the Participants menu, hover over the disconnected participant's contact number, and just click Call to 
action. You can see the call getting established as an outbound call in the Case Information section.
Once the call is established, you can see the dialed party once again listed in the Participants section. For the called back participant, you can perform general call actions such as conference and consultation.
Important
You cannot place a call back for internal calls. This page was last edited on November 30, 2017, at 07:47.
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