Jump to: navigation, search
(Update with the copy of version: draft)
(Automated save: adding PEC_Migrated template.)
 
(One intermediate revision by one other user not shown)
Line 1: Line 1:
 
= CallbackService =
 
= CallbackService =
  
−
*[[CallbackServiceConfiguration|Configuration]]
+
{{Template:PEC_Migrated}}
−
*[[CallbackServiceLocalization|Localization]]
 
−
*[[CallbackServiceCommands|API Commands]]
 
−
*[[CallbackServiceEvents|API Events]]
 
  
−
== Overview ==
 
  
−
CallbackService exposes a high-level API for utilizing Genesys Callback services. You can use these services to schedule a callback with customer service using our callback widget or by developing your own custom Callback widget. Using CallbackService drastically simplifies integration and greatly improves reliability, features, and compatibility on the bus for all widgets.
 
  
−
== Usage ==
+
{{NoteFormat|Documentation for this software has moved to a new home. Please update links and bookmarks to content hosted at https://all.docs.genesys.com/WID/Current/SDK/CallbackService-combined.}}
−
 
 
−
CallbackService and the matching Callback widget work together right out of the box and they share the same configuration object. Using Callback uses CallbackService.
 
−
 
 
−
You can also use CallbackService as a high-level API using bus commands and events to build your own Callback widget.
 
−
 
 
−
== Namespace ==
 
−
 
 
−
Callback Service plugin has the following namespaces tied-up with each of the following types:
 
−
 
 
−
{| style="width: auto;"
 
−
|-
 
−
! Type
 
−
! Namespace
 
−
|-
 
−
| [[CallbackServiceConfiguration|Configuration]]
 
−
| sendmessage
 
−
|-
 
−
| CXBus - [[CallbackServiceCommands|API Commands]] & [[CallbackServiceEvents|API Events]]
 
−
| CallbackService
 
−
|-
 
−
|}
 
−
 
 
−
== Customization ==
 
−
 
 
−
CallbackService has no customization options. It is meant as a plug-n-play type of plugin and works as-is.
 
  
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Latest revision as of 22:37, June 21, 2020

CallbackService

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.



Important
Documentation for this software has moved to a new home. Please update links and bookmarks to content hosted at https://all.docs.genesys.com/WID/Current/SDK/CallbackService-combined.
This page was last edited on June 21, 2020, at 22:37.
Comments or questions about this documentation? Contact us for support!