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= Configuration =
 
= Configuration =
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== Description ==
 
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Callback and CallbackService share the configuration namespace '_genesys.widgets.callback'. Callback has UI options while CallbackService has connection options.
 
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== Example ==
 
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<pre>
 
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window._genesys.widgets.callback = {
 
  
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apikey: 'n3eNkgLLgLKXREBMYjGm6lygOHHOK8VA',
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{{Template:PEC_Migrated}}
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dataURL: 'http://fce-w0147.us.int.genesyslab.com:8010/genesys/1/service/callback/samples',
 
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userData: {},
 
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countryCodes: true,
 
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formValidation: false,
 
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immediateCallback: true,
 
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        scheduledCallback: true,
 
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        ewt: {
 
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                queue: "chat_ewt_test",
 
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                immediateCallback: {
 
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                    thresholdMin: 10,
 
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                    thresholdMax: 3000
 
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                }
 
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        },
 
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};
 
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</pre>
 
  
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== Options ==
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{|
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{{NoteFormat|Documentation for this software has moved to a new home. Please update links and bookmarks to content hosted at https://all.docs.genesys.com/WID/Current/SDK/Callback-combined#Configuration.}}
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|-
 
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! Name
 
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! Type
 
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! Description
 
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! Default
 
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! Required
 
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|-
 
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| countryCodes
 
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| boolean
 
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| Enable/disable country flags display for phone numbers.
 
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| true
 
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| n/a
 
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|-
 
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| immediateCallback
 
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| boolean
 
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| Enable/disable the 'As Soon As Possible' option. Set value to true to enable.
 
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| true
 
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| n/a
 
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|-
 
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| scheduledCallback
 
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| boolean
 
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| Enable/disable the scheduling option. Set value to true to enable.
 
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| true
 
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| n/a
 
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|-
 
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| ewt.queue
 
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| string
 
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| EWT service channel virtual queue.
 
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| none
 
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| always required if the range for EWT is configured.
 
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|-
 
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| ewt.immediateCallback.thresholdMin
 
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| string
 
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| If EWT is less than this minimum threshold value (seconds), the 'As Soon As Possible' option will be disabled.
 
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| none
 
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| none
 
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|-
 
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| ewt.immediateCallback.thresholdMax
 
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| string
 
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| If EWT is more than this maximum threshold value (seconds), the 'As Soon As Possible' option will be disabled.
 
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| none
 
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| none
 
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|-
 
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| formValidation
 
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| boolean
 
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| Enable/Disable browser form validations.
 
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| true
 
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| n/a
 
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|-
 
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|}
 
  
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Latest revision as of 22:35, June 21, 2020

Configuration

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.


Important
Documentation for this software has moved to a new home. Please update links and bookmarks to content hosted at https://all.docs.genesys.com/WID/Current/SDK/Callback-combined#Configuration.
This page was last edited on June 21, 2020, at 22:35.
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