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Latest revision as of 20:55, July 19, 2021
Web Services API Reference
Welcome to the Web Services API Reference. This guide provides information about how you can use the Web Services REST API to incorporate Genesys features into custom applications and integrations with third-party software.
The Web Services API offers the following services:
Multimedia Interactions API
Handle multimedia (eServices) interactions.Provisioning API
Automate Genesys provisioning.Contacts API
Manage contacts and interaction history.Settings API
Configure Web Services parameters.Statistics API
Make use of Genesys statistics.Hierarchical Dispositions API
Manage the possible disposition values of interactions.Platform Configuration API
Manage Configuration Server data.Outbound API
Handle outbound interactions and campaigns.Interaction History API
Retrieve interaction history for an agent or contact.Service API
Retrieve system runtime information.Developer Support
This page was last edited on July 19, 2021, at 20:55.
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