cobrowse.use-replica-logging
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Introduced: 8.5.202.81
Enables browser logging in the iframe with Co-browse replica application.
cobrowse.use-slave-logging
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Discontinued: 8.5.202.81
Enables browser logging in the iframe with Co-browse slave application.
privilege.cobrowse.can-use
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
The agent is permitted to use the Co-Browse feature.
cobrowse.use-replica-logging
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Introduced: 8.5.202.81
Enables browser logging in the iframe with Co-browse replica application.
cobrowse.url
Section: interaction-workspace
Default Value:
Valid Values: Valid HTTP URL.
Changes Take Effect: When the session is started or restarted.
URL of the Co-browse cluster, for example, http://<host>:<port>/cobrowse. Typically, this will be the URL of the load balancer
(Update with the copy of version: 8.5.2DRAFT) |
(Update with the copy of version: 8.5.2DRAFT) |
||
| (2 intermediate revisions by the same user not shown) | |||
| Line 9: | Line 9: | ||
You can use the following options in the <tt>cobrowse</tt> section to configure [[Documentation:GC:Agent:Co-browse|Co-browse sessions]]: | You can use the following options in the <tt>cobrowse</tt> section to configure [[Documentation:GC:Agent:Co-browse|Co-browse sessions]]: | ||
* {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:cobrowse-url}} — URL of the Co-browse cluster, for example, http://[host]:[port]/cobrowse. Typically, this will be the load balancer's URL. | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:cobrowse-url}} — URL of the Co-browse cluster, for example, http://[host]:[port]/cobrowse. Typically, this will be the load balancer's URL. | ||
| − | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:cobrowse-use- | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:cobrowse-use-replica-logging}} — Enables browser logging in the iframe containing the Co-browse replica application. |
* {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-cobrowse-can-use}} — If true, the agent is permitted to use Co-browse. | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-cobrowse-can-use}} — If true, the agent is permitted to use Co-browse. | ||
| + | |||
| + | {{NoteFormat| | ||
| + | Genesys is committed to diversity, equality, and inclusivity, including for terms used in our software and documentation. As such, Genesys is removing non-inclusive terms. The {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:cobrowse-use-slave-logging}} is replaced by {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:cobrowse-use-replica-logging}} beginning with version 8.5.2xx.xx | ||
| + | |1}} | ||
| + | |||
| + | |||
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Latest revision as of 18:59, September 17, 2020
Enabling Co-browse Sessions
A Genesys Co-browse session lets an agent and a customer navigate the same web page at the same time. Unlike conventional screen sharing applications where one party sees an image of the other party's browser, in a Genesys Co-browse session the agent and the customer share the same instance of the web page. Upon joining a co-browse session, the agent will be in Pointer Mode and the agent can use their cursor to guide the customer through a webpage. An agent may also send a request to the customer to enable Write Mode. In Write Mode, the agent may help the customer enter information and navigate their browser.
Workspace supports the following functionality for Co-browse sessions:
- Join a co-browse session
- End a co-browse session
- Send the customer a request to enable Write Mode in the co-browse session
You can use the following options in the cobrowse section to configure Co-browse sessions:
- cobrowse.url — URL of the Co-browse cluster, for example, http://[host]:[port]/cobrowse. Typically, this will be the load balancer's URL.
- cobrowse.use-replica-logging — Enables browser logging in the iframe containing the Co-browse replica application.
- privilege.cobrowse.can-use — If true, the agent is permitted to use Co-browse.
Genesys is committed to diversity, equality, and inclusivity, including for terms used in our software and documentation. As such, Genesys is removing non-inclusive terms. The cobrowse.use-slave-logging is replaced by cobrowse.use-replica-logging beginning with version 8.5.2xx.xx