Jump to: navigation, search

Web Engagement Cluster:pacing:chatGroups

(Rpfeiffer used the OptionEdit action.)
(Rpfeiffer used the OptionPublish action.)
 
(5 intermediate revisions by the same user not shown)
Line 1: Line 1:
 
{{PubOption
 
{{PubOption
 
|hidden=false
 
|hidden=false
|default=Web Engagement Chat
+
|valid=Comma-separated list of group names. Each item should be the valid name of an Agent Group in the Genesys Configuration Layer. For example: <tt>Chat Group 1,Chat Group 2</tt>.
|valid=
 
One or more chat group names. You must separate multiple groups with a comma (,). For example: Chat Group 1,Chat Group 2.
 
 
 
 
|takeseffect=After start/restart
 
|takeseffect=After start/restart
 
|shortdesc=Specifies a list of groups used by the pacing algorithm for predictions on the chat channel.
 
|shortdesc=Specifies a list of groups used by the pacing algorithm for predictions on the chat channel.
 
}}
 
}}
 
{{DraftOption
 
{{DraftOption
|hidden=false
 
|default=Web Engagement Chat
 
|valid=
 
One or more chat group names. You must separate multiple groups with a comma (,). For example: Chat Group 1,Chat Group 2.
 
 
|takeseffect=After start/restart
 
|shortdesc=Specifies a list of groups used by the pacing algorithm for predictions on the chat channel.
 
 
}}
 
}}
{{PubExtended}}
+
{{PubExtended
{{DraftExtended}}
+
|mandatory=Yes
 +
}}
 +
{{DraftExtended
 +
}}
 
{{OptionCreate
 
{{OptionCreate
 
|component=Web_Engagement_Cluster
 
|component=Web_Engagement_Cluster

Latest revision as of 20:24, March 22, 2018


View in ref guide.

Edit this option          Publish this option          Clear draft content


Published Option

chatGroups

Default Value:
Valid Values: Comma-separated list of group names. Each item should be the valid name of an Agent Group in the Genesys Configuration Layer. For example: Chat Group 1,Chat Group 2.
Changes Take Effect: After start/restart

This option is mandatory.

Specifies a list of groups used by the pacing algorithm for predictions on the chat channel.

Draft Option

No draft option

This page was last edited on March 22, 2018, at 20:24.
Comments or questions about this documentation? Contact us for support!