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Web Engagement Cluster:pacing:chatGroups
(Rpfeiffer used the OptionPublish action.)
 
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{{PubOption
 
{{PubOption
 
|hidden=false
 
|hidden=false
−
|default=Web Engagement Chat
 
 
|valid=Comma-separated list of group names. Each item should be the valid name of an Agent Group in the Genesys Configuration Layer. For example: <tt>Chat Group 1,Chat Group 2</tt>.
 
|valid=Comma-separated list of group names. Each item should be the valid name of an Agent Group in the Genesys Configuration Layer. For example: <tt>Chat Group 1,Chat Group 2</tt>.
 
|takeseffect=After start/restart
 
|takeseffect=After start/restart
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}}
 
}}
 
{{DraftOption
 
{{DraftOption
−
|hidden=false
 
−
|valid=Comma-separated list of group names. Each item should be the valid name of an Agent Group in the Genesys Configuration Layer. For example: <tt>Chat Group 1,Chat Group 2</tt>.
 
−
|takeseffect=After start/restart
 
−
|shortdesc=Specifies a list of groups used by the pacing algorithm for predictions on the chat channel.
 
 
}}
 
}}
 
{{PubExtended
 
{{PubExtended
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}}
 
}}
 
{{DraftExtended
 
{{DraftExtended
−
|mandatory=Yes
 
 
}}
 
}}
 
{{OptionCreate
 
{{OptionCreate

Latest revision as of 20:24, March 22, 2018


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Published Option

chatGroups

Default Value:
Valid Values: Comma-separated list of group names. Each item should be the valid name of an Agent Group in the Genesys Configuration Layer. For example: Chat Group 1,Chat Group 2.
Changes Take Effect: After start/restart

This option is mandatory.

Specifies a list of groups used by the pacing algorithm for predictions on the chat channel.

Draft Option

No draft option

This page was last edited on March 22, 2018, at 20:24.
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