Web Engagement Cluster:pacing:proactiveRatio
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|shortdesc=Specifies the minimum percentage of agent resources that are reserved to handle proactive interactions. If <tt>0</tt> is specified, no resources are specifically allocated to handle proactive interactions (note that proactive traffic is still allowed). If <tt>100</tt> is specified, all resources are allocated to handle proactive interactions and no reactive interactions are allowed. | |shortdesc=Specifies the minimum percentage of agent resources that are reserved to handle proactive interactions. If <tt>0</tt> is specified, no resources are specifically allocated to handle proactive interactions (note that proactive traffic is still allowed). If <tt>100</tt> is specified, all resources are allocated to handle proactive interactions and no reactive interactions are allowed. | ||
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|component=Web_Engagement_Cluster | |component=Web_Engagement_Cluster |
Latest revision as of 20:35, March 22, 2018
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This page was last edited on March 22, 2018, at 20:35.
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