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= Web Services and Applications Deployment Guide =
 
= Web Services and Applications Deployment Guide =
  
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Welcome to the ''Web Services and Applications Deployment Guide''. This document introduces you to the concepts, terminology, and procedures relevant to setting up Web Services and Applications. This document is valid only for the 9.0.x releases of Web Services and Applications, and is intended for on-premises deployments of Web Services and Applications.
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{{NoteFormat|
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* This guide is valid only for the 9.0.x releases of Web Services and Applications.
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* Web Service and Applications is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.
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* Genesys does not deploy and operate databases in On-Premises deployments. It is always the responsibility of the end user. In a production deployment, data store components (PostgreSQL, Redis, Elasticsearch) must be deployed outside of the Kubernetes cluster and managed by the end user's DBA team. The end user's DBA team is also responsible for ensuring that these data store components are configured with the appropriate scalability, resiliency and data protection (backups, and so on).
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== About Web Services and Applications ==
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Welcome to the ''Web Services and Applications Deployment Guide''. This guide introduces you to the concepts, terminology, and procedures relevant to setting up Web Services and Applications. It contains the following topics:
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Web Services and Applications is a set of web APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:
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*Workspace Web Edition
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*[[ProductOverview|About Web Services and Applications]]
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*Gplus Adapter for Salesforce
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*[[Architecture|Architecture of Web Services and Applications]]
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*[[Prerequisites|Prerequisites for Web Services and Applications]]
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*[[InstallingAndDeployingNew|Deploying Web Services and Applications in Kubernetes]]
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* [[Documentation:HTCC:Dep:SimplifiedLabDeployment|Deploying Web Services and Applications in Docker Compose]]
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<!--
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*[[ConfigurationPremise|Configuring Web Services and Applications]]
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*[[StartHTCC|Starting and Stopping Web Services and Applications]]
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*[[Troubleshooting|Troubleshooting Web Services and Applications]]
  
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To work with the APIs and these applications, you must first follow the steps in this Deployment Guide to install and configure the Web Services API server component of the product. After that, you can work directly with the APIs or provide specific configuration for the applications you plan to use.
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===Web Services API===
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__NOTOC__
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Web Services are the web APIs that can be used by developers to create custom agent applications that integrate with Genesys. These applications can include features such as state management, call control, supervisor monitoring, and call recording.
 
  
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Web Services includes the following APIs:
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<div class="map-box">
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* Authentication API
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====About Web Services and Applications====
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* Provisioning API
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*[[ProductOverview|Overview]]
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* Workspace API
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*[[Architecture|Architecture]]
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* Statistics API
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<!--*[[CometD|CometD]]-->
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</div>
  
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You can find all reference documentation for the Web Services API on the {{#Widget:ExtLink|link=https://developer.genesyscloud.com|displaytext=PureEngage Cloud Developer Center}} for 9.0. This developer site provides reference documentation, articles and tutorials for the cloud version of the Web Services API, called the PureEngage Cloud APIs. While the focus of this site is the cloud APIs, the reference information it contains is also applicable to the Web Services APIs.
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<div class="map-box">
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====Planning your Web Services and Applications Deployment====
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<!-- *[[InstallingAndDeploying|Planning your deployment]] -->
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*[[Prerequisites|Prerequisites]]
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</div>
  
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===Workspace Web Edition===
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<div class="map-box">
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Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.
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====Configuration====
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*[[ConfigurationPremise|Configuring Web Services and Applications]]
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{{Editgrn_open}}*Related documentation: [[Documentation:HTCC:IWWDep:Welcome|Web Services and Applications Configuration Guide]], [[Documentation:GC:Agent:Welcome|Workspace Web Edition Help]], and [[Documentation:HTCC:Dev:Welcome|Workspace Web Edition Developer's Guide and API Reference]].{{Editgrn_close}}
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*[[Security|Configuring Security]]
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</div>
  
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===Gplus Adapter for Salesforce===
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<div class="map-box">
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Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce.
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====Deploying Web Services and Applications====
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*[[InstallingAndDeploying|Deploying Web Services and Applications in Kubernetes]]
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* [[SimplifiedLabDeployment|Deploying Web Services and Applications in Docker Compose]]
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</div>
  
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{{Editgrn_open}}*Related documentation: [[DeployGplusSalesforce|Gplus Adapter for Salesforce section in this guide]], [[Documentation:HTCC:IWWDep:Welcome|Web Services and Applications Configuration Guide]], and [[Documentation:HTCC:GPA:Welcome|Gplus Adapters User Guide]]{{Editgrn_close}}
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<div class="map-box">
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====Recommendations for High Availability/Disaster Recovery====
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* [[SmartFailover|Smart Failover]]  
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</div>
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====Deploying and Configuring Gplus Adapters====
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*[[DeployGplusSalesforce|Gplus Adapter for Salesforce]]
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</div>
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<div style="clear:both;"></div>
  
 
[[Category:V:HTCC:9.0.0DRAFT]]
 
[[Category:V:HTCC:9.0.0DRAFT]]
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{{Template:Architecture}}

Latest revision as of 15:37, April 19, 2021

Web Services and Applications Deployment Guide

Important
  • This guide is valid only for the 9.0.x releases of Web Services and Applications.
  • Web Service and Applications is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.
  • Genesys does not deploy and operate databases in On-Premises deployments. It is always the responsibility of the end user. In a production deployment, data store components (PostgreSQL, Redis, Elasticsearch) must be deployed outside of the Kubernetes cluster and managed by the end user's DBA team. The end user's DBA team is also responsible for ensuring that these data store components are configured with the appropriate scalability, resiliency and data protection (backups, and so on).

Welcome to the Web Services and Applications Deployment Guide. This guide introduces you to the concepts, terminology, and procedures relevant to setting up Web Services and Applications. It contains the following topics:


About Web Services and Applications

Planning your Web Services and Applications Deployment

Configuration

Deploying Web Services and Applications

Recommendations for High Availability/Disaster Recovery

This page was last edited on April 19, 2021, at 15:37.
Comments or questions about this documentation? Contact us for support!