Latest revision as of 14:52, July 27, 2020

CoBrowse

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 = CoBrowse =
-*[[Co-browseConfiguration|Configuration]]
+{{Template:PEC_Migrated}}
-*[[Co-browseLocalization|Localization]]
-*[[Co-browseCommands|API Commands]]
-*[[Co-browseEvents|API Events]]
-==Overview==
-The CoBrowse plugin allows for Genesys Widgets to interface with the Genesys Co-browse product and services to start and stop Co-browse sessions.
-More information can be found on the [[Documentation/GCB|Genesys Co-browse]] product page.
-== Deployment Notes ==
-=== Blocking pages from agent view ===
-Having the co-browse instrumentation removed from certain pages allows customers to block those pages from the agent view completely.  In order to block certain pages, use one of the following methods:
-'''Method 1:'''
-Do not configure co-browse on that page. Widgets only initializes and injects co-browse instrumentation when co-browse configuration is set.
-'''Method 2:'''
-Override loaded plugins using configuration:
-''Examples''<br>
-'''Normal pages'''<br>
-_genesys.widgets.main.plugins = ["cx-webchat", "cx-webchat-service","cx-cobrowse"]
-'''Bypass Co-browse'''<br>
-_genesys.widgets.main.plugins = ["cx-webchat", "cx-webchat-service"]
 [[Category:V:PSAAS:Public]]