(Update with the copy of version: 8.5.2DRAFT) |
(Update with the copy of version: 8.5.2DRAFT) |
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| Line 12: | Line 12: | ||
* [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]] | * [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]] | ||
* [[OutboundContact|Outbound Contact - Provisioning Case Data]] | * [[OutboundContact|Outbound Contact - Provisioning Case Data]] | ||
| − | * [[InteractionManagement| | + | * [[InteractionManagement|Interaction Management]] |
* [[Cobrowse|Enabling Co-browse Sessions]] | * [[Cobrowse|Enabling Co-browse Sessions]] | ||
| − | |||
| − | |||
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Latest revision as of 13:34, September 15, 2022
Provisioning Workspace Web Edition
Review the following topics for details about how to provision Workspace Web Edition:
- Introduction To Configuration Options
- Enabling Privileges and Features
- Setting Up Agents On The System
- Setting Up Supervisors On The System
- Agent Login And Authentication
- Enabling Internal And External Communications
- Handling Interactions
- Email Quality Assurance
- Enabling Agents To Manage Contacts
- Outbound Contact - Provisioning Case Data
- Interaction Management
- Enabling Co-browse Sessions
This page was last edited on September 15, 2022, at 13:34.
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