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= Queues reports= | = Queues reports= | ||
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This page describes reports that contain detailed information about activity in your contact center organized on a queue-by-queue basis. Reports in the '''Queues''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | This page describes reports that contain detailed information about activity in your contact center organized on a queue-by-queue basis. Reports in the '''Queues''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
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*[[HRCXIQuOutln|Queue Outline Report]] | *[[HRCXIQuOutln|Queue Outline Report]] | ||
*[[HRCXIQuSmry|Queue Summary Report]] | *[[HRCXIQuSmry|Queue Summary Report]] | ||
| − | *[[ | + | *[[HRCXISpdOfAccptHrs|Speed of Accept (hours) Report]] |
| + | *[[HRCXISpdOfAccptScnds|Speed of Accept (seconds) Report]] | ||
|media1=HRCXIFolderQueues.png | |media1=HRCXIFolderQueues.png | ||
Latest revision as of 19:13, December 2, 2020
Queues reports
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to the latest documentation for Queues reports.
This page describes reports that contain detailed information about activity in your contact center organized on a queue-by-queue basis. Reports in the Queues folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Queues reports
The following reports are available in the CX Insights > Queues folder:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
This page was last edited on December 2, 2020, at 19:13.
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