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= Dashboards= | = Dashboards= | ||
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| + | Target=[https://all.docs.genesys.com/PEC-REP/Current/RPRT/HRCXIDashboards the latest documentation for Dashboards]}} | ||
This page describes dashboards, which provide visual summaries of activity in your contact center, and are organized to suit your role in the organization. Dashboards (stored in the '''Dashboards''' folder) are ready-to-use, but as always, can be modified to suit your specific business needs. | This page describes dashboards, which provide visual summaries of activity in your contact center, and are organized to suit your role in the organization. Dashboards (stored in the '''Dashboards''' folder) are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
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<!--*[[HRCXIMangrDshbrd|Manager Dashboard]]--> | <!--*[[HRCXIMangrDshbrd|Manager Dashboard]]--> | ||
*[[HRCXISuprvsrDshbrd|Supervisor Dashboard]] | *[[HRCXISuprvsrDshbrd|Supervisor Dashboard]] | ||
| − | + | *[[HRCXIAgntPerfDshbrd|Agent Performance Dashboard]] | |
| − | *[[HRCXIBotDashboard|Bot Dashboard]] | + | *[[HRCXICCDshbrd|Contact Center Dashboard]] |
| + | *[[HRCXIQueueDshbrd|Queue Dashboard]] | ||
| + | Additional dashboards are found in other folders, for example: | ||
| + | <!--*[[HRCXIBotDashboard|Bot Dashboard]]--> | ||
*[[HRCXIGPRAHTQ|Predictive Routing - AHT & Queue Dashboard]] | *[[HRCXIGPRAHTQ|Predictive Routing - AHT & Queue Dashboard]] | ||
*[[HRCXIGPRAgntOcpncy|Predictive Routing Agent Occupancy Dashboard]] | *[[HRCXIGPRAgntOcpncy|Predictive Routing Agent Occupancy Dashboard]] | ||
Latest revision as of 19:12, December 2, 2020
Dashboards
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to the latest documentation for Dashboards.
This page describes dashboards, which provide visual summaries of activity in your contact center, and are organized to suit your role in the organization. Dashboards (stored in the Dashboards folder) are ready-to-use, but as always, can be modified to suit your specific business needs.
About the Dashboards
The following dashboards are available in the CX Insights > Dashboards folder:
Additional dashboards are found in other folders, for example:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
This page was last edited on December 2, 2020, at 19:12.
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