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= CX Contact=
 
= CX Contact=
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{{Template:PEC_Migrated}}
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CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following:  
 
CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following:  
  
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* Campaigns - Set up and manage outbound campaigns, and monitor the status of running campaigns.  
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* [[CXContact#Campaigns|Campaigns]] - Set up and manage outbound campaigns, and monitor the status of running campaigns.  
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* Contact Lists - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels.  
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* [[CXContact#Lists|Contact Lists]] - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels.  
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* Compliance - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists.
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* [[CXContact#Compliance|Compliance]] - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists.  
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Key tasks are outlined below.  
 
  
 
{{CloudStep_Stack
 
{{CloudStep_Stack
 
|title=Introduction
 
|title=Introduction
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|media1=CXC_LoginScreen3.png
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|video=297189522
 
|text=
 
|text=
 
*[[Documentation:CXC:CXCHelp:Terminology|Get to know campaign structure and terminology]]
 
*[[Documentation:CXC:CXCHelp:Terminology|Get to know campaign structure and terminology]]
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*[[Documentation:CXC:CXCHelp:TimeZones|Learn about time zone assignment options]]
 
*[[Documentation:CXC:CXCHelp:TimeZones|Learn about time zone assignment options]]
 
}}
 
}}
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{{AnchorDiv|Campaigns}}
 
{{CloudStep_Stack
 
{{CloudStep_Stack
 
|title=Campaigns
 
|title=Campaigns
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|video=297982995
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|media1=CXC_DashboardStats_HLD2.png
 
 
|text=
 
|text=
 
* [[Documentation:CXC:CXCHelp:DialingProfile|Create a dialing profile]]
 
* [[Documentation:CXC:CXCHelp:DialingProfile|Create a dialing profile]]
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* [[Documentation:CXC:CXCHelp:CampaignsPage|Learn about the metrics displayed on the campaign dashboard]]
 
* [[Documentation:CXC:CXCHelp:CampaignsPage|Learn about the metrics displayed on the campaign dashboard]]
 
}}
 
}}
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{{CloudStep_Stack
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|title=Compliance
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{{AnchorDiv|Lists}}
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|video=277148540
 
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|text=
 
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*[[Documentation:CXC:CXCHelp:CompTools#AttemptRules|Suppress contact attempts based on the results of previous attempts]]
 
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*[[Documentation:CXC:CXCHelp:CompTools#CustomTZ|Assign a time zone to phone numbers containing a specific country code or area code]]
 
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*[[Documentation:CXC:CXCHelp:CompTools#LocationRules|Suppress contact attempts based on the location of contacts]]
 
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*[[Documentation:CXC:CXCHelp:CompTools#TimesRegion|Define allowable calling windows for each day of the week for a given region]]
 
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*[[Documentation:CXC:CXCHelp:CompTools#ContactDates|Suppress contact attempts by date]]
 
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*[[Documentation:CXC:CXCHelp:Suppression|Add or manage a suppression list]]
 
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}}
 
 
{{CloudStep_Stack
 
{{CloudStep_Stack
 
|title=Contact Lists
 
|title=Contact Lists
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|video=298053202
 
|text=
 
|text=
 
* [[Documentation:CXC:CXCHelp:AboutLists|Learn about list fields, file formats, and database tables]]
 
* [[Documentation:CXC:CXCHelp:AboutLists|Learn about list fields, file formats, and database tables]]
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*[[Documentation:CXC:CXCHelp:ListWeighting|Set weights for contact lists]]
 
*[[Documentation:CXC:CXCHelp:ListWeighting|Set weights for contact lists]]
 
* [[Documentation:CXC:CXCHelp:ListRules|Define list rules]]
 
* [[Documentation:CXC:CXCHelp:ListRules|Define list rules]]
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*[[Documentation:CXC:CXCHelp:FTPAutomation|Create List Automation tasks]]
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*[[Documentation:CXC:CXCHelp:DataMapping|Create data mapping schemas]]
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*[[Documentation:CXC:CXCHelp:FTPAutomation|Create list automation tasks]]
 
*[[Documentation:CXC:CXCHelp:FieldLabels|Define or edit user field labels]]
 
*[[Documentation:CXC:CXCHelp:FieldLabels|Define or edit user field labels]]
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|video=265455665
 
 
}}
 
}}
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{{AnchorDiv|Compliance}}
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<!--
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{{CloudStep_Stack
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<div class="map-box">
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|title=Compliance
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====[[Documentation:CXC:CXCHelp:Introduction|Introduction]]====
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|video=298056646
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*[[Documentation:CXC:CXCHelp:Terminology|Campaign structure and terminology]]
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|text=
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*[[Documentation:CXC:CXCHelp:DialingModes|Dialing modes and IVR modes]]
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*[[Documentation:CXC:CXCHelp:CompTools#AttemptRules|Suppress contact attempts based on a set of prescribed rules]]
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*[[Documentation:CXC:CXCHelp:TimeZones|Timezone assignment]]
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*[[Documentation:CXC:CXCHelp:CompTools#CustomTZ|Assign a time zone to phone numbers containing a specific country code or area code]]
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</div>
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*[[Documentation:CXC:CXCHelp:CompTools#LocationRules|Suppress contact attempts based on the location of contacts]]
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*[[Documentation:CXC:CXCHelp:CompTools#TimesRegion|Define allowable calling windows for each day of the week for a given region]]
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<div class="map-box">
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*[[Documentation:CXC:CXCHelp:CompTools#ContactDates|Suppress contact attempts by date]]
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====[[Documentation:CXC:CXCHelp:CampaignsTab|Campaigns]]====
 
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* [[Documentation:CXC:CXCHelp:DialingProfile|Create a dialing profile]]
 
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*[[Documentation:CXC:CXCHelp:Campaigns|Create a campaign template]]
 
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*[[Documentation:CXC:CXCHelp:CampaignGrps|Create a campaign group]]
 
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* [[Documentation:CXC:CXCHelp:CampaignsPage|Learn about the metrics displayed on the campaign dashboard]]
 
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</div>
 
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<div class="map-box">
 
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====[[Documentation:CXC:CXCHelp:ComplianceTab|Compliance]]====
 
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* [[Documentation:CXC:CXCHelp:CompTools|Use compliance tools to restrict contact attempts]]
 
 
*[[Documentation:CXC:CXCHelp:Suppression|Add or manage a suppression list]]
 
*[[Documentation:CXC:CXCHelp:Suppression|Add or manage a suppression list]]
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</div>
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}}
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<div class="map-box">
 
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====[[Documentation:CXC:CXCHelp:ListsTab|Contact Lists]]====
 
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* [[Documentation:CXC:CXCHelp:AboutLists|Learn about contact list fields, formats, and database tables]]
 
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* [[Documentation:CXC:CXCHelp:Lists|Import or manage a contact list or contacts within a list]]
 
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*[[Documentation:CXC:CXCHelp:ListWeighting|Set weights for contact lists]]
 
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* [[Documentation:CXC:CXCHelp:ListRules|Define list rules]]
 
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*[[Documentation:CXC:CXCHelp:FTPAutomation|Create List Automation tasks]]
 
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*[[Documentation:CXC:CXCHelp:FieldLabels|Define or edit user field labels]]
 
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</div>
 
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<div class="map-box">
 
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====[[Documentation:CXC:CXCHelp:SettingsTab|Settings]]====
 
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* [[Documentation:CXC:CXCHelp:SettingsTab#GeneralSettings|Define or edit CX Contact settings]]
 
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</div>
 
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==Latest Videos==
 
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{{#widget:Vimeo|id=265455665|width=300|height=180}}
 
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{{#widget:Vimeo|id=266576299|width=300|height=180}}
 
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{{#widget:Vimeo|id=267488830|width=300|height=180}} 
 
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{{#widget:Vimeo|id=268068123|width=300|height=180}}
 
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{{#widget:Vimeo|id=272454746|width=300|height=180}}
 
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{{#widget:Vimeo|id=273259126|width=300|height=180}}
 
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-->
 
  
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Latest revision as of 12:32, October 2, 2020

CX Contact

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.



CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following:

  • Campaigns - Set up and manage outbound campaigns, and monitor the status of running campaigns.
  • Contact Lists - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels.
  • Compliance - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists.

Introduction

Campaigns

Contact Lists

Compliance

This page was last edited on October 2, 2020, at 12:32.
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