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= CX Contact= | = CX Contact= | ||
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CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following: | CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following: | ||
| − | * Campaigns - Set up and manage outbound campaigns, and monitor the status of running campaigns. | + | * [[CXContact#Campaigns|Campaigns]] - Set up and manage outbound campaigns, and monitor the status of running campaigns. |
| − | * Contact Lists - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels. | + | * [[CXContact#Lists|Contact Lists]] - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels. |
| − | * Compliance - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists | + | * [[CXContact#Compliance|Compliance]] - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists. |
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*[[Documentation:CXC:CXCHelp:TimeZones|Learn about time zone assignment options]] | *[[Documentation:CXC:CXCHelp:TimeZones|Learn about time zone assignment options]] | ||
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|title=Campaigns | |title=Campaigns | ||
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* [[Documentation:CXC:CXCHelp:CampaignsPage|Learn about the metrics displayed on the campaign dashboard]] | * [[Documentation:CXC:CXCHelp:CampaignsPage|Learn about the metrics displayed on the campaign dashboard]] | ||
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*[[Documentation:CXC:CXCHelp:FieldLabels|Define or edit user field labels]] | *[[Documentation:CXC:CXCHelp:FieldLabels|Define or edit user field labels]] | ||
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| − | + | *[[Documentation:CXC:CXCHelp:CompTools#AttemptRules|Suppress contact attempts based on a set of prescribed rules]] | |
| − | + | *[[Documentation:CXC:CXCHelp:CompTools#CustomTZ|Assign a time zone to phone numbers containing a specific country code or area code]] | |
| − | + | *[[Documentation:CXC:CXCHelp:CompTools#LocationRules|Suppress contact attempts based on the location of contacts]] | |
| − | + | *[[Documentation:CXC:CXCHelp:CompTools#TimesRegion|Define allowable calling windows for each day of the week for a given region]] | |
| − | + | *[[Documentation:CXC:CXCHelp:CompTools#ContactDates|Suppress contact attempts by date]] | |
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| − | * [[Documentation:CXC:CXCHelp: | ||
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| − | * [[Documentation:CXC:CXCHelp:CompTools| | ||
*[[Documentation:CXC:CXCHelp:Suppression|Add or manage a suppression list]] | *[[Documentation:CXC:CXCHelp:Suppression|Add or manage a suppression list]] | ||
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[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Latest revision as of 12:32, October 2, 2020
CX Contact
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following:
- Campaigns - Set up and manage outbound campaigns, and monitor the status of running campaigns.
- Contact Lists - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels.
- Compliance - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists.
Introduction
Campaigns
Contact Lists
Compliance
- Suppress contact attempts based on a set of prescribed rules
- Assign a time zone to phone numbers containing a specific country code or area code
- Suppress contact attempts based on the location of contacts
- Define allowable calling windows for each day of the week for a given region
- Suppress contact attempts by date
- Add or manage a suppression list
This page was last edited on October 2, 2020, at 12:32.
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