(Update with the copy of version: 8.5.2DRAFT) |
(Modified comment string Workspace Agent Desktop with Agent Workspace) |
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| − | = | + | =Interaction handling= |
__NOTOC__ | __NOTOC__ | ||
| − | Workspace supports the following media types: | + | Agent Workspace supports the following media types: |
| − | * [[ | + | * [[SettingUpAgents#ProvisionVoice|Voice]] |
| − | * [[ | + | * [[IntOutboundCampaigns|Outbound calling campaigns]] |
* [[IntEmail|Email]] | * [[IntEmail|Email]] | ||
* [[IntChat|Chat]] | * [[IntChat|Chat]] | ||
| − | * [[IntFacebook|Facebook]] | + | <!--* [[IntFacebook|Facebook]] |
| − | * [[IntTwitter|Twitter]] | + | * [[IntTwitter|Twitter]]--> |
Workspace also supports the following functionality for various interaction types: | Workspace also supports the following functionality for various interaction types: | ||
* [[CustomerCase|Customer Case]] | * [[CustomerCase|Customer Case]] | ||
* [[IntWorkbins|Workbins]] | * [[IntWorkbins|Workbins]] | ||
| + | * [[IntVoicemail|Voicemail]] | ||
* [[IntWorkitems|Workitems]] | * [[IntWorkitems|Workitems]] | ||
* [[IntSRL|Standard Responses Library]] | * [[IntSRL|Standard Responses Library]] | ||
| − | |||
| − | |||
[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Latest revision as of 14:31, July 29, 2022
Interaction handling
Agent Workspace supports the following media types:
Workspace also supports the following functionality for various interaction types:
This page was last edited on July 29, 2022, at 14:31.
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