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= Configuring Not Ready Reason Codes= | = Configuring Not Ready Reason Codes= | ||
| − | Workspace | + | Agent Workspace provides "reasons" with which agents can specify details about their <tt>NotReady</tt> status, for instance: ''Lunch'', ''15 minute break'', ''Appointment'', ''Meeting'', and so on. These reasons are configured by creating <tt>Action Code</tt> objects of type <tt>Not Ready</tt>. |
| − | Each <tt>Not Ready Reason</tt> can be customized by creating a section named '''[interaction-workspace]''' in the annexes of <tt>Action Code</tt> objects that are used to define <tt>Not Ready Reason</tt> codes. | + | Each <tt>Not Ready Reason</tt> can be customized by creating a section named '''[interaction-workspace]''' in the annexes of <tt>Action Code</tt> objects that are used to define <tt>Not Ready Reason</tt> codes. Agent Workspace automatically reads all Not Ready Reasons created this way. |
| − | '''Example:''' Use | + | '''Example:''' Use [[:Documentation/GA|Genesys Administrator Extension]] for this procedure: |
| − | + | '''Purpose:''' Create an ActionCode of type NotReady. | |
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| − | '''Purpose:''' Create an ActionCode of type NotReady | ||
'''Start'''<br/> | '''Start'''<br/> | ||
| − | <ol | + | <ol> |
| − | + | <li>Open [[:Documentation/GA|Genesys Administrator Extension]]</li> | |
| − | + | <li>Navigate to Configuration > Desktop</li> | |
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| − | <li>Open [[:Documentation/GA|Genesys Administrator]]</li> | ||
| − | <li>Navigate to | ||
<li>Click <tt>Action Codes</tt></li> | <li>Click <tt>Action Codes</tt></li> | ||
<li>Click <tt>New</tt></li> | <li>Click <tt>New</tt></li> | ||
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<li>For '''State''', ensure it is clicked as <tt>Enabled</tt></li> | <li>For '''State''', ensure it is clicked as <tt>Enabled</tt></li> | ||
<li>For '''Code''', choose a relevant code for reporting purposes. </li> | <li>For '''Code''', choose a relevant code for reporting purposes. </li> | ||
| − | ''Note that codes must be unique within each ''' | + | ''Note that codes must be unique within each'' '''Type''' |
<li>Click '''Save & Close'''</li> | <li>Click '''Save & Close'''</li> | ||
</ol> | </ol> | ||
'''End''' | '''End''' | ||
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[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Latest revision as of 14:30, July 29, 2022
Configuring Not Ready Reason Codes
Agent Workspace provides "reasons" with which agents can specify details about their NotReady status, for instance: Lunch, 15 minute break, Appointment, Meeting, and so on. These reasons are configured by creating Action Code objects of type Not Ready.
Each Not Ready Reason can be customized by creating a section named [interaction-workspace] in the annexes of Action Code objects that are used to define Not Ready Reason codes. Agent Workspace automatically reads all Not Ready Reasons created this way.
Example: Use Genesys Administrator Extension for this procedure:
Purpose: Create an ActionCode of type NotReady.
Start
- Open Genesys Administrator Extension
- Navigate to Configuration > Desktop
- Click Action Codes
- Click New
- For Name, change it to an appropriate name (example: Lunch Break)
- Tenant should already be populated with the tenant name
- For Type, select Not Ready
- For State, ensure it is clicked as Enabled
- For Code, choose a relevant code for reporting purposes.
- Click Save & Close
Note that codes must be unique within each Type
End
This page was last edited on July 29, 2022, at 14:30.
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