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(Modified comment string Workspace Agent Desktop with Agent Workspace)
 
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=Handling Interactions=
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=Interaction handling=
 
__NOTOC__
 
__NOTOC__
Workspace supports the following media types:
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Agent Workspace supports the following media types:
* [[IntVoice|Voice]]
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* [[SettingUpAgents#ProvisionVoice|Voice]]
* [[IntVoicemail|Voicemail]]
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* [[IntOutboundCampaigns|Outbound calling campaigns]]
 
* [[IntEmail|Email]]
 
* [[IntEmail|Email]]
 
* [[IntChat|Chat]]
 
* [[IntChat|Chat]]
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* [[CustomerCase|Customer Case]]
 
* [[CustomerCase|Customer Case]]
 
* [[IntWorkbins|Workbins]]
 
* [[IntWorkbins|Workbins]]
 +
* [[IntVoicemail|Voicemail]]
 
* [[IntWorkitems|Workitems]]
 
* [[IntWorkitems|Workitems]]
 
* [[IntSRL|Standard Responses Library]]
 
* [[IntSRL|Standard Responses Library]]
  
 
[[Category:V:HTCC:9.0.0DRAFT]]
 
[[Category:V:HTCC:9.0.0DRAFT]]

Latest revision as of 14:31, July 29, 2022

Interaction handling

Agent Workspace supports the following media types:

Workspace also supports the following functionality for various interaction types:

This page was last edited on July 29, 2022, at 14:31.
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