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= Configuration =
 
= Configuration =
== Description ==
 
StatsService share the configuration namespace '_genesys.widgets.stats'. StatsService has connection settings to fetch EWT details from each channel.
 
== Example ==
 
<pre>
 
window._genesys.widgets.stats = {
 
  
ajaxTimeout: 3000,
+
{{Template:PEC_Migrated}}
  
ewt: {
 
 
dataURL: 'http://10.0.0.121:7777/genesys/1/service/ewt-for-vq',
 
apikey: 'n3exxxxxXREBMYjGxxxx8VA',
 
apiVersion: 'v1',
 
mode: 'urs2'
 
}
 
};
 
</pre>
 
== Options ==
 
{|
 
|-
 
! Name
 
! Type
 
! Description
 
! Default
 
! Required
 
! Accepted Values
 
|-
 
| ajaxTimeout
 
| number
 
| Number of milliseconds to wait before AJAX timeout
 
| 3000
 
| n/a
 
| n/a
 
|-
 
| ewt.apikey
 
| string
 
| Apigee Proxy secure token. If apiVersion is v3, this holds the x-api-key value.
 
| n/a
 
| Yes, if using Apigee Proxy. or v3 API.
 
| n/a
 
|-
 
| ewt.dataURL
 
| URL String
 
| URL to the API endpoint for Estimated Wait Time (EWT)
 
| Always
 
| n/a
 
| n/a
 
|-
 
| ewt.apiVersion
 
| string
 
| Version of EWT API.
 
 
 
Note: This value determines the version of EWT API in GMS/v3. That is:
 
'v1' - GMS EWT v1
 
'v2' - GMS EWT v2
 
'v3' - [https://developer.genesyscloud.com/reference/engagement/Estimated-Wait-Time/index.html EWT v3]
 
 
Only GET request type with virtual queue name as query parameters are supported.
 
| 'v1'
 
| Yes, if using GMS EWT v2 or [https://developer.genesyscloud.com/reference/engagement/Estimated-Wait-Time/index.html EWT v3] dataURL
 
| 'v1', 'v2', 'v3'
 
|-
 
| ewt.mode
 
| string
 
| EWT mode parameter for GMS/v3 API. This value will vary based on the above apiVersion.
 
| Will vary based on the above apiVersion as shown below.
 
 
 
'urs2' for 'v1'
 
'ewt2' for 'v2'
 
'mode2' for 'v3'
 
| n/a
 
|
 
'urs','urs2' or 'stat' for 'v1'
 
 
'ewt1,'ewt2' or 'ewt3' for 'v2'
 
 
'mode1','mode2' or 'mode3' for 'v3'
 
|-
 
|}
 
  
 +
{{NoteFormat|Documentation for this software has moved to a new home. Please update links and bookmarks to content hosted at https://all.docs.genesys.com/WID/Current/SDK/StatsService-combined#Configuration.}}
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Latest revision as of 23:19, June 21, 2020

Configuration

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.


Important
Documentation for this software has moved to a new home. Please update links and bookmarks to content hosted at https://all.docs.genesys.com/WID/Current/SDK/StatsService-combined#Configuration.
This page was last edited on June 21, 2020, at 23:19.
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