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Genesys CX Insights

Genesys Customer Experience Insights (Genesys CX Insights or sometimes GCXI) provides a presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable historical reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

Genesys CX Insights has replaced Genesys Interactive Insights (GI2) as the historical reporting presentation layer. See also Genesys Info Mart and Reporting and Analytics Aggregates (RAA).



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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=Historical Reporting with Genesys CX Insights=
 
=Historical Reporting with Genesys CX Insights=
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__NOINDEX__ {{Template:PEC_Migrated|
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Target=[https://all.docs.genesys.com/PEC-REP/Current/RPRT/GetStarted Get started with Genesys CX Insights]}}
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Use historical reports to visualize the performance of your contact center over time, as contrasted against real-time reports, which show what is going on right now. Learn more about the the difference [[Documentation:PSAAS:Administrator:Reporting|here]].   
 
Use historical reports to visualize the performance of your contact center over time, as contrasted against real-time reports, which show what is going on right now. Learn more about the the difference [[Documentation:PSAAS:Administrator:Reporting|here]].   
  
 
This document provides information about the available ready-to-use historical reports in Genesys Customer Experience Insights ({{Glossaryterm|term=Genesys CX Insights|text=GCXI or Genesys CX Insights}}), and explains how to get started using Genesys CX Insights historical reports. For detailed information, '''see the links at the bottom of this page''', or go straight to a [[HRCXIIncludedReports|complete list]] of available reports.
 
This document provides information about the available ready-to-use historical reports in Genesys Customer Experience Insights ({{Glossaryterm|term=Genesys CX Insights|text=GCXI or Genesys CX Insights}}), and explains how to get started using Genesys CX Insights historical reports. For detailed information, '''see the links at the bottom of this page''', or go straight to a [[HRCXIIncludedReports|complete list]] of available reports.
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{{NoteFormat|Depending on the release of Genesys PureEngage Cloud that you are using, historical reporting is available through ''either'' the Genesys Interactive Insights interface, or through Genesys CX Insights. If you are not sure which historical reporting tool you have, contact your Genesys representative, or launch historical reporting from the Genesys Portal by clicking '''Reporting'''. For information about Genesys Interactive Insights ({{Glossaryterm|term=Genesys Interactive Insights|text=GI2}}), see [[Documentation:PSAAS:RPRT:HRReports|Historical reporting with Genesys Interactive Insights.]]}}
 
  
 
{{CloudStep_Stack
 
{{CloudStep_Stack
 
|title=Changing the language used in the reports
 
|title=Changing the language used in the reports
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|text=Before you can select a language, an administrator must enable it on the server. Only one language, in addition to  US English, is enabled at any time.  Talk to your administrator to find out what language is available for your use. Changes described in this procedure apply only to your own sessions, not to other users.
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|text=Before you can select a language, an administrator must enable it on the server. Talk to your administrator to find out what language is available for your use. Changes described in this procedure apply only to your own sessions, not to other users.
  
 
Use the following steps to change the language used in the GUI and reports.
 
Use the following steps to change the language used in the GUI and reports.
 
#Log in to Genesys CX Insights.
 
#Log in to Genesys CX Insights.
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#Click on the drop-down menu next to your user name, and select '''Preferences'''.
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#Click the drop-down menu next to your user name, and select '''Preferences'''.
 
#On the '''User Preferences''' > '''General''' page:
 
#On the '''User Preferences''' > '''General''' page:
 
##Change the language used in the GUI: In the '''Language''' section, select a language from the list.  
 
##Change the language used in the GUI: In the '''Language''' section, select a language from the list.  
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}}
 
}}
 
===Supported languages===
 
===Supported languages===
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Genesys CX Insights provides support to translate (localize) the GUI and reports into the following languages:
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Genesys CX Insights provides support to translate (localize) the GUI and Genesys CX Insights reports into the the languages listed in the following tables:
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{| class="no-border"
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*[[HRCXI#GCXILanguages|Language support for the Genesys CX Insights project]]
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|
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*[[HRCXI#iWDLanguages|Language support for the Genesys CX Insights for iWD project]]
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*Chinese (simplified)
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{{AnchorDiv|GCXILanguages}}
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*French (Canada)
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{|  
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*French (France)
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! '''Language'''
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|
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! '''LANGS variable'''
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*German
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|+ '''Language support for the Genesys CX Insights project'''
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*Italian (Italy)
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|-
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*Japanese
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|Arabic
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|
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|ar-SA
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*Portuguese (Brazilian)
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|-
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*Russian
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|Chinese (simplified)
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*Spanish (Latin American)
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|zh-CN
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|
+
|-
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*Turkish
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|Dutch
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|nl-NL
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|-
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|French (Canada)
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|fr-CA
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|-
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|French (France)
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|fr-FR
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|-
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|German (Germany)
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|de-DE
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|-
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|Italian
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|it-IT
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|-
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|Japanese
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|ja-JP
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|-
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|Korean
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|ko-KR
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|-
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|Polish
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|pl-PL
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|-
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|Portuguese (Brazilian)
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|pt-BR
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|-
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|Russian
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|ru-RU
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|-
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|Spanish (Latin American)
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|es-419
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|-
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|Turkish
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|tr-TR
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|-
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|}
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{{AnchorDiv|iWDLanguages}}
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{|
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! '''Language'''
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! '''LANGS variable value'''
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|+ '''Language support for the Genesys CX Insights for iWD project'''
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|-
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|Chinese (People's Republic of China)
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|zh-CN
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|-
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|German (Germany)
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|de-DE
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|-
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|French (Canada)
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|fr-CA
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|-
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|French (France)
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|fr-FR
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|-
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|Japanese (Japan)
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|ja-JP
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|-
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|Portuguese (Brazil)
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|pt-BR
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|-
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|Russian (Russia)
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|ru-RU
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|-
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|Spanish (Mexico)
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|es-MX
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|-
 
|}
 
|}
  
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*To learn how to customize the reports, see  [[HRCXICustomizingReports|Can I customize CX Insights reports?]]
 
*To learn how to customize the reports, see  [[HRCXICustomizingReports|Can I customize CX Insights reports?]]
 
<!--*To learn how to schedule automatic delivery of reports, see  [[HRCXICustomizingReports|How do I schedule reports to run on a regular basis?]]-->
 
<!--*To learn how to schedule automatic delivery of reports, see  [[HRCXICustomizingReports|How do I schedule reports to run on a regular basis?]]-->
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*For a complete list of the historical reports that are available out of the box, see a [[HRCXIIncludedReports|What historical reports are available in Genesys PureEngage Cloud (CX Insights)?]]
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*For a complete list of the historical reports that are available out of the box, see a [[HRCXIIncludedReports|What historical reports are available in Genesys Engage cloud (CX Insights)?]]
 
   
 
   
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Latest revision as of 18:53, November 20, 2020

Historical Reporting with Genesys CX Insights

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Get started with Genesys CX Insights.



Use historical reports to visualize the performance of your contact center over time, as contrasted against real-time reports, which show what is going on right now. Learn more about the the difference here.

This document provides information about the available ready-to-use historical reports in Genesys Customer Experience Insights (GCXI or Genesys CX Insights), and explains how to get started using Genesys CX Insights historical reports. For detailed information, see the links at the bottom of this page, or go straight to a complete list of available reports.

Changing the language used in the reports

1

Before you can select a language, an administrator must enable it on the server. Talk to your administrator to find out what language is available for your use. Changes described in this procedure apply only to your own sessions, not to other users.

Use the following steps to change the language used in the GUI and reports.

  1. Log in to Genesys CX Insights.
  2. Click the drop-down menu next to your user name, and select Preferences.
  3. On the User Preferences > General page:
    1. Change the language used in the GUI: In the Language section, select a language from the list.
    2. Change the language used in the reports: Click Show advanced options, from the Metadata list, select a language.
  4. Scroll to the bottom of the page, and click Apply.
  5. Use the browser's back arrow, or click in the breadcrumbs, to continue.
Important
Not all languages listed in the GUI are enabled for your use. Check with your administrator.

Supported languages

Genesys CX Insights provides support to translate (localize) the GUI and Genesys CX Insights reports into the the languages listed in the following tables:

Language LANGS variable
Language support for the Genesys CX Insights project
Arabic ar-SA
Chinese (simplified) zh-CN
Dutch nl-NL
French (Canada) fr-CA
French (France) fr-FR
German (Germany) de-DE
Italian it-IT
Japanese ja-JP
Korean ko-KR
Polish pl-PL
Portuguese (Brazilian) pt-BR
Russian ru-RU
Spanish (Latin American) es-419
Turkish tr-TR
Language LANGS variable value
Language support for the Genesys CX Insights for iWD project
Chinese (People's Republic of China) zh-CN
German (Germany) de-DE
French (Canada) fr-CA
French (France) fr-FR
Japanese (Japan) ja-JP
Portuguese (Brazil) pt-BR
Russian (Russia) ru-RU
Spanish (Mexico) es-MX

Learn more about Genesys CX Insights

In this document, you can find information about the following topics:

This page was last edited on November 20, 2020, at 18:53.
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