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The following list provides a brief description of each Quality menu item: | The following list provides a brief description of each Quality menu item: | ||
Latest revision as of 12:39, October 2, 2020
Quality Management Menu Reference
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.
The following list provides a brief description of each Quality menu item:
- Forms Manager
- Evaluations manager
- Evaluation Sessions
Enables you to create feedback forms to use when evaluating your contact center agents.
Enables you to create evaluations to monitor your agents productivity and efficiency.
Provides a list of existing evaluation sessions.
This page was last edited on October 2, 2020, at 12:39.
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