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=Create an Ad-Hoc Evaluation Session=
 
=Create an Ad-Hoc Evaluation Session=
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The Ad-Hoc evaluation enables you to create an evaluation session for a specific interaction or segment currently being played in the Media Player.
 
The Ad-Hoc evaluation enables you to create an evaluation session for a specific interaction or segment currently being played in the Media Player.
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===Create an Ad-Hoc evaluation session===
 
===Create an Ad-Hoc evaluation session===
  
# Select an interaction and click '''Play''' [[file:Smicon_arrow.png|link=]]. For more information about playing an interaction, see [[mediaplayer|Media Player]].
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# Select an interaction and click '''Play''' [[File:Smicon_arrow.png|link=]]. For more information about playing an interaction, see [[mediaplayer|Media Player]].
# Click '''More''' [[file:SM_more.png|link=]] in the Media Player and select Evaluate. The Evaluate Interaction window appears.
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# Click '''More''' [[File:SM_more.png|link=]] in the Media Player and select Evaluate. The Evaluate Interaction window appears.
 
# Enter a name in the '''Evaluation Name''' field.
 
# Enter a name in the '''Evaluation Name''' field.
 
# From the '''Form(s)''' list, select the forms that should be included in the Ad-Hoc evaluation session. For additional details about Forms, see [[formmanager|Forms Manager]].
 
# From the '''Form(s)''' list, select the forms that should be included in the Ad-Hoc evaluation session. For additional details about Forms, see [[formmanager|Forms Manager]].

Latest revision as of 12:39, October 2, 2020

Create an Ad-Hoc Evaluation Session

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.



The Ad-Hoc evaluation enables you to create an evaluation session for a specific interaction or segment currently being played in the Media Player.

Before you create and/or perform an Ad-Hoc evaluation, consider the following:

  • By default, the Ad-Hoc evaluation will expire 24 hours after it is created.
  • An Ad-Hoc evaluation is only visible to the user who created it and to users with the permission to edit all evaluation sessions.
  • An Ad-Hoc evaluation can only be created from the Media Player > More options menu for the interaction currently being played.

Create an Ad-Hoc evaluation session

  1. Select an interaction and click Play Smicon arrow.png. For more information about playing an interaction, see Media Player.
  2. Click More SM more.png in the Media Player and select Evaluate. The Evaluate Interaction window appears.
  3. Enter a name in the Evaluation Name field.
  4. From the Form(s) list, select the forms that should be included in the Ad-Hoc evaluation session. For additional details about Forms, see Forms Manager.
  5. Click Create. The new Ad-Hoc evaluation session is opened.
  6. Perform the evaluation. For details on how to perform an evaluation session, see Perform an Evaluation Session.
This page was last edited on October 2, 2020, at 12:39.
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