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| − | =Gplus Adapter User's Guide= | + | =Gplus Adapter for Salesforce Lightning User's Guide= |
| | __NOTOC__ | | __NOTOC__ |
| − | Welcome to the ''Gplus Adapter User's Guide''. The Gplus Adapter has two implementations:
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| − | *'''Gplus Adapter for Salesforce''' is a soft phone that can be embedded in your Salesforce sales or service console or accessed in a separate window that is launched from a '''Phone''' icon. The standard adapter has a fixed size and the features and functionality are designed for a small screen space.
| + | The ''Gplus Adapter for Salesforce Lightning User's Guide'' has been moved to [[Documentation:PSAAS:Agent:GPASFL:Public|here]]. The guide provides all the information you need to start working with the Gplus Adapter. |
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| − | *'''Gplus Adapter for Salesforce - Workspace Web Edition (WWE)''' is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
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| − | {{NoteFormat|For best performance, Salesforce recommends that console users adopt the Google Chrome™ browser and machines with 8 GB of RAM. To view more Salesforce recommendations, see {{#Widget:ExtLink|link=https://help.salesforce.com/articleView?id=console2_limitations.htm&language=en_US&type=0|displaytext=Saleforce Classic Console Recommendations}}.|2}}
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| − | Click any of the topics below for details.
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| − | <div class="map-box">
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| − | ====Gplus Adapter for Salesforce====
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| − | * [[GPAGettingStarted|Getting Started]]
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| − | * [[GPAVoice|Handling Calls]]
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| − | * [[GPAChat|Working with the chat channel]]
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| − | * [[GPAEditCaseData|Managing case information]]
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| − | * [[GPAVoiceMail|Accessing voicemails]]
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| − | * [[GPATeamCommunicatorFavorites|Managing contacts]]
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| − | * [[GPAReportStatistics|Viewing reports]]
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| − | * [[GPAFeedback|Submitting feedback]]
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| − | * [[GPATransferCall|Transferring a Call]]
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| − | * [[GPASingleChat|Chatting with a Customer]]
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| − | </div>
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| − | <div class="map-box">
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| − | ====Gplus Adapter for Salesforce - WWE Option====
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| − | * [[Documentation:HTCC:GPA:GPAWWE|Gplus Adapter for Saleforce - WWE option]]
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| − | * [[Documentation:HTCC:GPA:GPALightning|Lightning Experience in Gplus Adapter for Saleforce - WWE option]]
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| − | </div>
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| − | <div style="clear:both;"></div>
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| | [[Category:V:HTCC:9.0.0DRAFT]] | | [[Category:V:HTCC:9.0.0DRAFT]] |
