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(Created page with "=Genesys Web Services and Applications= __NOTOC__ Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access G...")
 
 
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=Genesys Web Services and Applications=
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=Genesys Web Services and Applications <span STYLE="color:red;">RESTRICTED</span>=
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__NOTOC__
 
__NOTOC__
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Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:
 
Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:
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*Workspace Web Edition (Check out some '''"How to"''' videos for the Agent Desktop [[Documentation:GC:Agent:ADVideos:Closed|here]])
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*Workspace Web Edition (Check out some '''"How to"''' videos for the Agent Workspace[[Documentation:PSAAS:Agent:ADVideos:Public|here]])
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*Gplus Adapter for Salesforce
 
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Release 9.0=
 
Release 9.0=
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===What's New===
 
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*
 
 
===Release Notes===
 
===Release Notes===
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* The Restricted Release Note is included in the IP.
 
===Documentation===
 
===Documentation===
 
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====[[Documentation:HTCC:IWWDep:Welcome:9.0.0|Web Services and Applications Configuration Guide]]====
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====[[Documentation:HTCC:IWWDep:Welcome:9.0.0|Workspace Web Edition Configuration Guide]]====
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Configure Workspace Web Edition.
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Configure Workspace Web Edition and Gplus Adapter for Salesforce.
 
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====[[Documentation:HTCC:API:Welcome:9.0.0|Web Services API Reference]]====
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====[https://all.docs.genesys.com/PEC-AD/Current/Agent/AD Workspace Web Edition Agent Workspace Help]====
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Use the Web Services API.
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Get information about the agent interface features, including [[Documentation:PSAAS:Agent:ADVideos:Public|How to videos]]
 
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====[[Documentation:GC:Agent:AD:Closed|Workspace Web Edition Help]]====
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====[https://all.docs.genesys.com/PEC-GPA/Current/Agent/GPASFL Gplus Adapter for Salesforce Help]====
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Get information about the agent interface features, including [[Documentation:GC:Agent:ADVideos:Closed|How to videos]]
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Get information about the agent interface features.
 
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====[[Documentation:HTCC:Dev:Welcome:9.0.0|Workspace Web Edition Developer's Guide and API Reference]]====
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====[https://all.docs.genesys.com/PEC-AD/Current/Supervisor/ADsuper Workspace Web Edition Supervisor Help]====
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Get information about customizing WWE and working with its APIs.
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Get information about the agent interface features for supervisors.
 
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====[[Documentation:HTCC:Dev:Welcome:9.0.0|Workspace Web Edition Developer's Guide and API Reference]]====
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Get information about customizing WWE with the Service Client API and Workspace Toolkit.
 
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===Product Sizing===
 
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===={{Repository|Node_Sizing_Tool.xlsx|78af628b-a88b-4fea-8590-b25c7c38e7fd|Web Services and Applications Sizing Tool}} ====
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====[https://developer.genesyscloud.com/ Genesys Engage cloud Developer Center]====
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Download this tool to evaluate the resource utilization for Web Services and Applications and to make the proper hardware choice.
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Get information about Workspace API and Statistics API.
 
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[[Documentation:GC:Agent:ADVideos:Closed|How to use various features]]
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[[Documentation:PSAAS:Agent:ADVideos:Public|How to use various features]]
 
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Latest revision as of 19:53, July 28, 2022

Genesys Web Services and Applications RESTRICTED

Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:

  • Workspace Web Edition (Check out some "How to" videos for the Agent Workspacehere)
  • Gplus Adapter for Salesforce

Release Notes

  • The Restricted Release Note is included in the IP.

Documentation

Web Services and Applications Deployment Guide

Deploy Web Services and Applications.

Workspace Web Edition Configuration Guide

Configure Workspace Web Edition and Gplus Adapter for Salesforce.

Web Services and Applications Migration Guide

Upgrade Web Services and Applications.

Workspace Web Edition Agent Workspace Help

Get information about the agent interface features, including How to videos

Gplus Adapter for Salesforce Help

Get information about the agent interface features.

Workspace Web Edition Supervisor Help

Get information about the agent interface features for supervisors.

Workspace Web Edition Developer's Guide and API Reference

Get information about customizing WWE with the Service Client API and Workspace Toolkit.

Genesys Engage cloud Developer Center

Get information about Workspace API and Statistics API.

Videos

How to use various features

This page was last edited on July 28, 2022, at 19:53.
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