Latest revision as of 19:53, July 28, 2022

Genesys Web Services and Applications RESTRICTED

Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:

Workspace Web Edition (Check out some "How to" videos for the Agent Workspacehere)
Gplus Adapter for Salesforce

Release Notes

The Restricted Release Note is included in the IP.

Documentation

Web Services and Applications Deployment Guide

Deploy Web Services and Applications.

Workspace Web Edition Configuration Guide

Configure Workspace Web Edition and Gplus Adapter for Salesforce.

Web Services and Applications Migration Guide

Upgrade Web Services and Applications.

Workspace Web Edition Agent Workspace Help

Get information about the agent interface features, including How to videos

Gplus Adapter for Salesforce Help

Get information about the agent interface features.

Workspace Web Edition Supervisor Help

Get information about the agent interface features for supervisors.

Workspace Web Edition Developer's Guide and API Reference

Get information about customizing WWE with the Service Client API and Workspace Toolkit.

Genesys Engage cloud Developer Center

Get information about Workspace API and Statistics API.

Videos

How to use various features

@@ Line 1: / Line 1: @@
-=Genesys Web Services and Applications=
+=Genesys Web Services and Applications <span STYLE="color:red;">RESTRICTED</span>=
+<!--{{ClosedProductNote}}-->
 __NOTOC__
 Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:
-*Workspace Web Edition (Check out some '''"How to"''' videos for the Agent Desktop [[Documentation:GC:Agent:ADVideos:Closed|here]])
+*Workspace Web Edition (Check out some '''"How to"''' videos for the Agent Workspace[[Documentation:PSAAS:Agent:ADVideos:Public|here]])
+*Gplus Adapter for Salesforce
 <div class="prod-landing">
 <tabber>
 Release 9.0=
-===What's New===
-*
 ===Release Notes===
-*
+* The Restricted Release Note is included in the IP.
 ===Documentation===
 <div class="itemcontainer">
@@ Line 20: / Line 20: @@
 <div class="item">
-====[[Documentation:HTCC:IWWDep:Welcome:9.0.0|Web Services and Applications Configuration Guide]]====
+====[[Documentation:HTCC:IWWDep:Welcome:9.0.0|Workspace Web Edition Configuration Guide]]====
-Configure Workspace Web Edition.
+Configure Workspace Web Edition and Gplus Adapter for Salesforce.
 </div>
-<div class="item newline">
+<div class="item">
-====[[Documentation:HTCC:API:Welcome:9.0.0|Web Services API Reference]]====
+====[[Documentation:HTCC:MIG:Welcome:9.0.0|Web Services and Applications Migration Guide]]====
-Use the Web Services API.
+Upgrade Web Services and Applications.
 </div>
-<div class="item newline">
+<div class="item">
-====[[Documentation:GC:Agent:AD:Closed|Workspace Web Edition Help]]====
+====[https://all.docs.genesys.com/PEC-AD/Current/Agent/AD Workspace Web Edition Agent Workspace Help]====
-Get information about the agent interface features, including [[Documentation:GC:Agent:ADVideos:Closed|How to videos]]
+Get information about the agent interface features, including [[Documentation:PSAAS:Agent:ADVideos:Public|How to videos]]
+</div>
+<div class="item">
+====[https://all.docs.genesys.com/PEC-GPA/Current/Agent/GPASFL Gplus Adapter for Salesforce Help]====
+Get information about the agent interface features.
+</div>
+<div class="item">
+====[https://all.docs.genesys.com/PEC-AD/Current/Supervisor/ADsuper Workspace Web Edition Supervisor Help]====
+Get information about the agent interface features for supervisors.
 </div>
 <div class="item">
 ====[[Documentation:HTCC:Dev:Welcome:9.0.0|Workspace Web Edition Developer's Guide and API Reference]]====
-Get information about customizing WWE and working with its APIs.
+Get information about customizing WWE with the Service Client API and Workspace Toolkit.
+</div>
+<div class="item">
+====[https://developer.genesyscloud.com/ Genesys Engage cloud Developer Center]====
+Get information about Workspace API and Statistics API.
 </div>
@@ Line 44: / Line 59: @@
 <div class="itemcontainer">
 <div class="item">
-[[Documentation:GC:Agent:ADVideos:Closed|How to use various features]]
+[[Documentation:PSAAS:Agent:ADVideos:Public|How to use various features]]
 </div>
 </div>