IWWDep Table of Contents Page
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{{#topic:IntroToConfigOptions}} | {{#topic:IntroToConfigOptions}} | ||
{{#topic:OverridingInteractionWorkspaceOptions}} | {{#topic:OverridingInteractionWorkspaceOptions}} | ||
| + | {{#topic:Migrating8to9}} | ||
| + | {{#topic:SettingUpSystem}} | ||
{{#topic:ConfigUI}} | {{#topic:ConfigUI}} | ||
{{#topic:EnablingFeatures}} | {{#topic:EnablingFeatures}} | ||
{{#topic:SettingUpAgents}} | {{#topic:SettingUpAgents}} | ||
{{#topic:SettingUpSupervisors}} | {{#topic:SettingUpSupervisors}} | ||
| + | {{#topic:DisasterRecovery}} | ||
{{#topic:EnablingComms}} | {{#topic:EnablingComms}} | ||
{{#topic:SIPPhoneConfig}} | {{#topic:SIPPhoneConfig}} | ||
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*{{#topic:IntEmail}} | *{{#topic:IntEmail}} | ||
*{{#topic:IntChat}} | *{{#topic:IntChat}} | ||
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*{{#topic:CustomerCase}} | *{{#topic:CustomerCase}} | ||
*{{#topic:IntWorkbins}} | *{{#topic:IntWorkbins}} | ||
*{{#topic:IntVoicemail}} | *{{#topic:IntVoicemail}} | ||
*{{#topic:IntWorkitems}} | *{{#topic:IntWorkitems}} | ||
| + | * {{#topic:IntAgentAssist}} | ||
*{{#topic:IntSRL}} | *{{#topic:IntSRL}} | ||
{{#topic:EnablingAgentstoViewKPIs}} | {{#topic:EnablingAgentstoViewKPIs}} | ||
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{{#topic:EnablingAgentsToManageContacts}} | {{#topic:EnablingAgentsToManageContacts}} | ||
{{#topic:Cobrowse}} | {{#topic:Cobrowse}} | ||
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{{#topic:ActiveRecordingSetup}} | {{#topic:ActiveRecordingSetup}} | ||
{{#topic:ServiceClientAPI}} | {{#topic:ServiceClientAPI}} | ||
| + | {{#topic:WWETroubleshoot90}} | ||
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| + | {{#topic:GPAProvisioning}} | ||
| + | *{{#topic:GPlusSalesforceLightning}} | ||
| + | *{{#topic:GPlusSalesforceClassic}} | ||
| + | *{{#topic:GPlusMigration90}} | ||
| + | *{{#topic:GPlusGenFeatures}} | ||
| + | *{{#topic:ClicktoDial}} | ||
| + | *{{#topic:ScreenPop}} | ||
| + | *{{#topic:ActivityHistory}} | ||
| + | *{{#topic:GPAConfig}} | ||
| + | * {{#topic:GplusServiceClientAPI}} | ||
| + | * {{#topic:GplusTroubleshoot90}} | ||
[[Category:V:HTCC:9.0.0]] | [[Category:V:HTCC:9.0.0]] | ||
Latest revision as of 18:44, June 28, 2022
Welcome title: Workspace Web Edition Configuration Guide
IntroToConfigOptions title: Introduction To Configuration Options
OverridingInteractionWorkspaceOptions title: Overriding Workspace Options
Migrating8to9 title: Migrating from Workspace 8.5.2 to 9.0
SettingUpSystem title: Setting up Workspace on your system
ConfigUI title: Configuring the User Interface
EnablingFeatures does not exist. Click to create EnablingFeatures in 9.0.0
SettingUpAgents title: Setting Up Agents On The System
SettingUpSupervisors title: Setting Up Supervisors On The System
DisasterRecovery does not exist. Click to create DisasterRecovery in 9.0.0
EnablingComms title: Enabling Internal Communications
SIPPhoneConfig title: Genesys Softphone integration
HandlingInteractions title: Interaction handling
- IntVoice title: Voice
- IntOutboundCampaigns title: Outbound campaigns
- IntEmail title: Email
- IntChat title: Chat
- CustomerCase title: Customer Case
- IntWorkbins title: Workbins
- IntVoicemail title: Voicemail
- IntWorkitems title: Workitems
- IntAgentAssist title: Agent Assist
- IntSRL title: Standard Responses Library
EnablingAgentstoViewKPIs title: Enabling agents to view KPIs and Contact Center Statistics
ActionCodes title: Configuring Not Ready Reason Codes
EmailQA title: Email Quality Assurance
EnablingAgentsToManageContacts title: Enabling agents to manage contacts and interactions
Cobrowse title: Enabling Co-browse Sessions
ActiveRecordingSetup title: Recording Setup
ServiceClientAPI title: Enabling the Service Client API
WWETroubleshoot90 title: Troubleshooting Workspace Web Edition
GPAProvisioning title: Gplus Adapter for Salesforce (v9)
- GPlusSalesforceLightning title: Integrating Gplus Adapter in Lightning
- GPlusSalesforceClassic title: Integrating Gplus Adapter in Classic
- GPlusMigration90 title: Migrating to Gplus Adapter (v9)
- GPlusGenFeatures title: Configuring and Using General Features
- ClicktoDial title: Click-to-dial
- ScreenPop title: Screen Pop
- ActivityHistory title: Activity History
- GPAConfig title: Configuration Options
- GplusServiceClientAPI title: Gplus Adapter support for Service Client API
- GplusTroubleshoot90 title: Troubleshooting Gplus Adapter Integration with Salesforce
* Use {{#topic:TopicName}} to create chapters, without no space in the TopicName.
* Use {{#topic:TopicName}} within a bullet to create topics.
* Use {{#topic:TopicName}} within a second-level bullet to create topics.
After save, click on the create link to edit the page and set up a H1 for the new topic.