voicemail.voicemail-service.request-interval
Section: interaction-workspace
Default Value: 60
Valid Values: An integer between 30 and 300
Changes Take Effect: Immediately
Introduced: 9.0.000.85
Specifies the frequency, in seconds, with which to query the voicemail service for voicemail MWI.
voicemail.request-timeout
Section: interaction-workspace
Default Value: 1
Valid Values: An integer
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies the time, in seconds, to wait for voicemail messages from Feature Server. If no voicemail messages are received during this timeout, a request is sent to Feature Server to get them.
voicemail.notification-types
Section: interaction-workspace
Default Value: personal, public
Valid Values: Comma-separated list of action names from the following list: personal, public
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies the types of voicemail boxes included in the count of unread voicemail messages in the Main Window. personal refers to the voicemail box that is identified as the personal voicemail box of the agent; public refers to the group voicemail boxes to which the agent has access.
voicemail.access-number
Section: interaction-workspace
Default Value: No default value
Valid Values: Any Valid DN
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies the number to call to access your voicemail system.
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: Immediately
Introduced: 9.0.000.80
Enables agents to dial both their personal and group voice mailboxes whether they have a message waiting or not.
privilege.voicemail.can-use
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.80
Enables agents to use the voicemail functionality. This privilege is required to control and monitor voicemail boxes.
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| − | + | = Voicemail= | |
| + | Workspace enables SIP agents to access their voicemail boxes through the agent interface. When this feature is enabled, Workspace displays a Message Waiting Indicator, a red circle that show the total number of unread messages, including system messages, in all voicemail boxes that are configured to be connected to Workspace. | ||
| + | |||
| + | Refer to the following Genesys documentation for information about setting up voicemail boxes in your Genesys system: | ||
| + | * [[Documentation/GSV|Genesys SIP Voicemail]] (voicemail deployment, administration, and use) | ||
| + | * [[Documentation:FS:Deploy:Welcome:8.1.2|Feature Server Deployment Guide]] (mailbox configuration) | ||
| + | |||
| + | Workspace uses the following privileges to enable voicemail functionality: | ||
| + | *{{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-voicemail-can-use}} | ||
| + | *{{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-voicemail-can-use-empty-shared-mailbox}}: Enable agents to call personal and shared voicemail boxes even if they do not have any messages. | ||
| + | |||
| + | You can use the following options in the '''[interaction-workspace]''' section to configure voicemail: | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:voicemail-access-number}}: Specifies the number the agent can call to access the voicemail system. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:voicemail-notification-types}}: Specifies the types of voicemail boxes included in the count of unread voicemail messages. | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:voicemail-request-timeout}}: Specifies the time to wait for voicemail messages from Feature Server. | ||
| + | |||
| + | If you use the [https://all.docs.genesys.com/VM/Current/VMPEGuide/PlanningVoicemail Voice Microservice] (Azure deployments only), configure the following option to specify how frequently Workspace Web Edition should query the Voicemail Service for updates about waiting voice mail: | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:voicemail-voicemail-service-request-interval}} | ||
| + | |||
| + | [[Category:V:HTCC:9.0.0]] | ||
Latest revision as of 17:07, August 19, 2021
Voicemail
Workspace enables SIP agents to access their voicemail boxes through the agent interface. When this feature is enabled, Workspace displays a Message Waiting Indicator, a red circle that show the total number of unread messages, including system messages, in all voicemail boxes that are configured to be connected to Workspace.
Refer to the following Genesys documentation for information about setting up voicemail boxes in your Genesys system:
- Genesys SIP Voicemail (voicemail deployment, administration, and use)
- Feature Server Deployment Guide (mailbox configuration)
Workspace uses the following privileges to enable voicemail functionality:
- privilege.voicemail.can-use
- privilege.voicemail.can-use-empty-shared-mailbox: Enable agents to call personal and shared voicemail boxes even if they do not have any messages.
You can use the following options in the [interaction-workspace] section to configure voicemail:
- voicemail.access-number: Specifies the number the agent can call to access the voicemail system.
- voicemail.notification-types: Specifies the types of voicemail boxes included in the count of unread voicemail messages.
- voicemail.request-timeout: Specifies the time to wait for voicemail messages from Feature Server.
If you use the Voice Microservice (Azure deployments only), configure the following option to specify how frequently Workspace Web Edition should query the Voicemail Service for updates about waiting voice mail: