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| − | = | + | = Administrator Tasks= |
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| + | __NOINDEX__ | ||
| + | {{Template:PEC_Migrated}} | ||
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| + | |||
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| + | This section contains information associated with Workforce Management administration. | ||
| + | |||
| + | Find the information you need by clicking the topic links below or by using the Table of Contents in the left-side navigation bar. | ||
| + | |||
| + | == Daily operations== | ||
| + | There are many tasks that, as a Workforce Administrator, you will need to perform on a daily basis. These topics provide information about setting up and performing these daily operations in your environment. | ||
| + | |||
| + | <div class="map-box"> | ||
| + | *[[Forecasting|Forecasting]] | ||
| + | *[[Scheduling|Scheduling]] | ||
| + | *[[Monitoring|Monitoring Performance and Adherence]] | ||
| + | *[[Monitoring#Rpts|Reporting]] | ||
| + | </div> | ||
| + | |||
| + | <div class="map-box"> | ||
| + | *[[UserSec|Managing user security]] | ||
| + | *[[WMCalendar|Managing the Calendar]] | ||
| + | *[[TimeOffBid|Creating time-off bidding offers]] | ||
| + | *[[TaskSeqs|Using task sequencing]] | ||
| + | </div> | ||
| + | |||
| + | <div class="map-box"> | ||
| + | *[[EmailNotif|Setting up e-mail notifications]] | ||
| + | *[[MealsBreaks|Scheduling meals & breaks]] | ||
| + | *[[WaitList|Enabling wait-lists]] | ||
| + | *[[OTFnct|Tracking overtime]] | ||
| + | </div> | ||
| + | |||
| + | == Reporting and Metrics== | ||
| + | Find information about WFM reports, and metrics. | ||
| + | |||
| + | <div class="map-box"> | ||
| + | *[[SchedSumm|Schedule Summary View and Reporting]] | ||
| + | *[[CCPerf|Contact Center Performance Report]] | ||
| + | *[[AdhrEndNts|Agent Adherence Report]] | ||
| + | </div> | ||
| + | |||
| + | == Primers== | ||
| + | Find information about how to use WFM Primers to optimize the efficiency of your contact center. | ||
| + | |||
| + | <div class="map-box"> | ||
| + | *[[TimeOff|Time Off]] | ||
| + | *[[Documentation:PSAAS:WMCloud:Overlays|Overlays]] | ||
| + | *[[MltiForecst|Multi-Forecasting]] | ||
| + | </div> | ||
| + | |||
| + | <br clear=all> | ||
[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Latest revision as of 12:32, October 2, 2020
Administrator Tasks
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
This section contains information associated with Workforce Management administration.
Find the information you need by clicking the topic links below or by using the Table of Contents in the left-side navigation bar.
Daily operations
There are many tasks that, as a Workforce Administrator, you will need to perform on a daily basis. These topics provide information about setting up and performing these daily operations in your environment.
Reporting and Metrics
Find information about WFM reports, and metrics.
Primers
Find information about how to use WFM Primers to optimize the efficiency of your contact center.
This page was last edited on October 2, 2020, at 12:32.
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