Jump to: navigation, search
 
(322 intermediate revisions by 43 users not shown)
Line 1: Line 1:
−
=Release Notes - Genesys PureEngage Cloud (Services Level) =
+
=Release Notes - Genesys Engage cloud (Services Level)=
 +
 
 +
{{Template:PEC_Migrated}}
 +
 
 +
 
 +
 
 
__NOTOC__
 
__NOTOC__
 
{{BEC_Head
 
{{BEC_Head
 
|context=
 
|context=
−
To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.
+
To improve your experience, Genesys Engage cloud has upgraded the following components on the corresponding dates.
 +
 
 +
For information about releases after March 31, 2021, see [https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud Genesys Engage Cloud Release Notes].
 +
 
 +
{{NoteFormat|Click the arrows in a column heading to view items in either alphabetical or ascending/descending order.|2}}
 
|dimension=GCRN
 
|dimension=GCRN
 
|manuallinks=
 
|manuallinks=
−
* [[Documentation:PSAAS:Administrator:Welcome:Public|Administrator's Guide]]
+
* [https://all.docs.genesys.com/PEC-Admin Administrator's Guide]
−
* [[Documentation:PSAAS:Administrator:Welcome#PCrequirements|Browser Requirements]]
+
* [https://all.docs.genesys.com/PEC-Admin/Current/Admin/Requirements System requirements]
−
* [[Documentation:PSAAS:Administrator:Welcome#Bandwidth|Platform Requirements]]
+
* [https://all.docs.genesys.com/PEC-Admin/Current/Admin/Requirements#Bandwidth_requirements Bandwidth requirements]
 +
* [https://all.docs.genesys.com/System/ReleaseManagement Release Management and Communications]
 
}}
 
}}
  
−
{|                         
+
{| class="sortable"                          
−
!'''PureEngage Cloud Component'''  
+
!'''Genesys Engage cloud Component'''
−
! '''Available Since'''
+
!'''Available Since'''
−
! '''Latest Version'''
+
!'''Latest Version'''
 
|-
 
|-
−
| [[AgentDesktop|Agent Desktop]]            
+
|[[AgentDesktop|Agent Desktop v8.5]]
−
| May 16, 2019
+
|May 18, 2020
−
| 8.5.202.60
+
|8.5.202.76
 
|-
 
|-
−
| [[AD|New Agent Desktop]]            
+
|[[AD|Agent Desktop v9]]
−
| May 23, 2019
+
|January 27, 2021
−
| 9.0.000.34
+
|9.0.000.77
 
|-
 
|-
−
| [[AgentSetup|Agent Setup]]            
+
|[[AgentSetup|Agent Setup]]
−
| May 23, 2019
+
|March 25, 2021
−
| 9.0.000.49
+
|9.0.000.82
 
|-
 
|-
−
| [[API|PureEngage Cloud APIs]]            
+
|[[API|Genesys Engage cloud APIs]]
−
| May 23, 2019
+
|March 25, 2021
−
|  
+
|
 
|-
 
|-
−
| [[GES|Callback]]
+
|[[AUTH|Authentication Service]]
−
| June 6, 2019
+
|November 2, 2020
−
| 9.0.000.22
+
|9.0.000.68
 
|-
 
|-
−
| [[CDDS|Cloud Data Download Service]]            
+
|[[GES|Callback]]
−
| June 4, 2019
+
|March 11, 2021
−
| 9.0.001.02
+
|9.0.043.00
 
|-
 
|-
−
| [[Cobrowse|Co-browse]]
+
|[[CDDS|Cloud Data Download Service]]
−
| May 15, 2019
+
|January 16, 2020
−
| 9.0.004.00
+
|9.0.003.00
 
|-
 
|-
−
| [[GplusAdapter|CRM Gplus Adapters]]
+
|[[iWD|intelligent Workload Distribution]]
−
| March 12, 2018
+
|March 4, 2021
−
| 8.5.202.23
+
|9.0.000.64
 
|-
 
|-
−
| [[CXC|CX Contact]]
+
|[[Cobrowse|Co-browse]]
−
| May 8, 2019
+
|November 2, 2020
−
| 9.0.000.12
+
|9.0.012.00
 
|-
 
|-
−
| [[Des|Designer]]
+
|[[GplusAdapter|CRM Gplus Adapters]]
−
| June 01, 2018
+
|May 18, 2020
−
| 8.5.202.96
+
|8.5.202.76
 
|-
 
|-
−
| [[Designer|New Designer]]
+
|[[GAMSDynamics|Gplus Adapter for Microsoft Dynamics 365]]
−
| January 18, 2019
+
|August 02, 2022
−
| 9.0.100.21
+
|
 
|-
 
|-
−
| [[DeveloperConsole|Developer Console]]
+
|[[GASN|Gplus Adapter for ServiceNow]]
−
| April 18, 2019
+
|July 05, 2022
−
| 9.0.000.32
+
|
 
|-
 
|-
−
| [[DC|Digital Channels]]
+
|[[GAL|Gplus Adapter (V.9) for Salesforce]]
−
| December 21 2018
+
|March 25, 2021
−
| 9.0.000.10
+
|9.0.000.59
 
|-
 
|-
−
| [[CXI|Genesys Customer Experience Insights (CX Insights)]]
+
|[[CXC|CX Contact]]
−
| May 24, 2019
+
|February 22, 2021
−
| 9.0.010.05
+
|9.0.024.04
 
|-
 
|-
−
| [[Portal|Genesys Portal]]
+
|[[Des|Designer (v8.5)]]
−
| April 10, 2017
+
|June 01, 2018
−
| 8.5.000.17
+
|8.5.202.96
 +
|-
 +
|[[Designer|Designer]]
 +
|March 26, 2021
 +
|9.0.116.09
 +
<!--|-
 +
|[[DeveloperConsole|Developer Console]]
 +
|April 18, 2019
 +
|9.0.000.32-->
 +
|-
 +
|[[DC|Digital Channels]]
 +
|March 19, 2021
 +
|9.0.000.83
 +
|-
 +
|[[CXI|Genesys Customer Experience Insights (CX Insights)]]
 +
|March 05, 2021
 +
|9.0.018.00
 +
|-
 +
|[[Portal|Genesys Portal]]
 +
|January 12, 2021
 +
|8.5.300.06
 +
|-
 +
|[[GPE|Genesys Predictive Engagement]]
 +
|April 8, 2020
 +
|
 
|-
 
|-
 
|[[GPR|Genesys Predictive Routing]]
 
|[[GPR|Genesys Predictive Routing]]
−
| December 28, 2018
+
|July 12, 2021
−
| 9.0.014.00
+
|9.0.018.15
 
|-
 
|-
−
| [[GVPPaaS|GVP PaaS]]
+
|[[GVPPaaS|GVP PaaS]]
−
| December 21, 2018  
+
|December 21, 2018
−
| 9.0.0
+
|9.0.0
 
|-
 
|-
−
| [[GVPRep|GVP Reporting]]
+
|[[GVPRep|GVP Reporting]]
−
| May 8, 2016
+
|January 23, 2017
−
| 8.5.151.22
+
|8.5.151.29
 
|-
 
|-
−
| [[IVRAdmin|IVR Administration]]
+
|[[IVRAdmin|IVR Administration]]
−
| October 27, 2015
+
|October 27, 2015
−
| 8.5.200.83
+
|8.5.200.83
 
|-
 
|-
 
|[[Outbound|Outbound]]
 
|[[Outbound|Outbound]]
−
|March 11, 2019
+
|April 6, 2020
−
|15.10.0
+
|15.15.0
 +
|-
 +
|[[PlatformAdministration|Platform Administration]]
 +
|October 29, 2017
 +
|8.5.220.47
 +
|-
 +
|[[RTR|Real-Time Reporting v8.5]]
 +
|August 18, 2017
 +
|8.5.106.05
 
|-
 
|-
−
| [[PlatformAdministration|Platform Administration]]
+
|[[Pulse|Real-Time Reporting v9]]
−
| June 6, 2016
+
|September 28, 2020
−
| 8.5.220.25
+
|9.0.006.00
 
|-
 
|-
−
| [[RTR|Real-Time Reporting]]
+
|[[STA|Recording, QM and Interaction Analytics]]
−
| August 18, 2017
+
|January 22, 2020
−
| 8.5.106.05
+
|8.5.510.30
 
|-
 
|-
−
| [[STA|Recording, QM and Interaction Analytics]]
+
|[[SR|Screen Recording Service]]
−
| February 21, 2019
+
|March 30, 2021
−
| 8.5.510.22
+
|8.5.370.93
 
|-
 
|-
−
| [[SP|Genesys Softphone]]
+
|[[SP|Genesys Softphone]]
−
| May 10, 2019
+
|April 23, 2021
−
| 9.0.006.02
+
|9.0.015.04
 
|-
 
|-
−
| [[VDI|Genesys Softphone VDI Adapter]]
+
|[[VDI|Genesys Softphone VDI Adapter]]
−
| May 10, 2019
+
|March 25, 2021
−
| 9.0.006.02
+
|9.0.015.03
 
|-
 
|-
−
| [[WebRTC|WebRTC Media Service]]
+
|[[WebRTC|WebRTC Media Service]]
−
| April 11, 2019
+
|October 14, 2020
−
| 9.0.000.37
+
|9.0.000.62
 
|-
 
|-
−
| [[GW|Genesys Widgets]]
+
|[[GW|Genesys Widgets]]
−
| May 14, 2019
+
|March 31, 2021
−
| 9.0.011.01
+
|9.0.017.17
 
|-  
 
|-  
−
| [[WorkforceManagement|Genesys Workforce Management]]
+
|[[WorkforceManagement|Workforce Management]]
−
| November 2, 2018
+
|August 30, 2021
−
| 8.5.211.06
+
|8.5.218.43
 
|}
 
|}
  

Latest revision as of 06:07, August 2, 2022

Release Notes - Genesys Engage cloud (Services Level)

To improve your experience, Genesys Engage cloud has upgraded the following components on the corresponding dates.

For information about releases after March 31, 2021, see Genesys Engage Cloud Release Notes.

Tip
Click the arrows in a column heading to view items in either alphabetical or ascending/descending order.

Related Topics

Genesys Engage cloud Component Available Since Latest Version
Agent Desktop v8.5 May 18, 2020 8.5.202.76
Agent Desktop v9 January 27, 2021 9.0.000.77
Agent Setup March 25, 2021 9.0.000.82
Genesys Engage cloud APIs March 25, 2021
Authentication Service November 2, 2020 9.0.000.68
Callback March 11, 2021 9.0.043.00
Cloud Data Download Service January 16, 2020 9.0.003.00
intelligent Workload Distribution March 4, 2021 9.0.000.64
Co-browse November 2, 2020 9.0.012.00
CRM Gplus Adapters May 18, 2020 8.5.202.76
Gplus Adapter for Microsoft Dynamics 365 August 02, 2022
Gplus Adapter for ServiceNow July 05, 2022
Gplus Adapter (V.9) for Salesforce March 25, 2021 9.0.000.59
CX Contact February 22, 2021 9.0.024.04
Designer (v8.5) June 01, 2018 8.5.202.96
Designer March 26, 2021 9.0.116.09
Digital Channels March 19, 2021 9.0.000.83
Genesys Customer Experience Insights (CX Insights) March 05, 2021 9.0.018.00
Genesys Portal January 12, 2021 8.5.300.06
Genesys Predictive Engagement April 8, 2020
Genesys Predictive Routing July 12, 2021 9.0.018.15
GVP PaaS December 21, 2018 9.0.0
GVP Reporting January 23, 2017 8.5.151.29
IVR Administration October 27, 2015 8.5.200.83
Outbound April 6, 2020 15.15.0
Platform Administration October 29, 2017 8.5.220.47
Real-Time Reporting v8.5 August 18, 2017 8.5.106.05
Real-Time Reporting v9 September 28, 2020 9.0.006.00
Recording, QM and Interaction Analytics January 22, 2020 8.5.510.30
Screen Recording Service March 30, 2021 8.5.370.93
Genesys Softphone April 23, 2021 9.0.015.04
Genesys Softphone VDI Adapter March 25, 2021 9.0.015.03
WebRTC Media Service October 14, 2020 9.0.000.62
Genesys Widgets March 31, 2021 9.0.017.17
Workforce Management August 30, 2021 8.5.218.43

Customer Care

As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:

North America (USA & Canada)

  • +506-674-6767 (International)
  • +888-369-5555 (Toll-free, N. America only)

Europe, Middle East, Africa

  • +44 (0) 127-645-7002 (International)

Asia Pacific

  • +61-7-3368-6868 (International)
This page was last edited on August 2, 2022, at 06:07.
Comments or questions about this documentation? Contact us for support!