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| | =WebChat= | | =WebChat= |
| − | [[File:WebChat_Main_v9.png|500px]]
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| − | <br/>
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| − | *[[WebChatConfiguration|Configuration]]
| + | {{Template:PEC_Migrated}} |
| − | *[[WebChatLocalization|Localization]]
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| − | *[[WebChatCommands|API Commands]]
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| − | *[[WebChatEvents|API Events]]
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| | | | |
| − | == Overview ==
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| − | The WebChat widget allows a customer to start a live chat with a customer service agent. The UI appears within the page and follows the customer as they traverse your website. Customers can also initiate a Co-browse session with the agent directly from WebChat (Co-browse license and configuration required). Other features include minimize/maximize, auto-reconnect, and a built-in invite feature.
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| − | == Usage ==
| + | {{NoteFormat|Documentation for this software has moved to a new home. Please update links and bookmarks to content hosted at https://all.docs.genesys.com/WID/Current/SDK/WebChat-combined#Overview.}} |
| − | WebChat can be launched manually by the following methods:
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| − | * Calling the [[WebChatCommands|command]] "WebChat.open"
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| − | * Configuring [[ChannelSelectorConfiguration|ChannelSelector]] to show WebChat as a channel
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| − | * Enable the built-in launcher button for WebChat that appears on the right side of the screen
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| − | * Create your own custom button or link to open WebChat (using the "WebChat.open" command)
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| − | | |
| − | == Customization ==
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| − | All static text shown in the WebChat Widget are fully customizable and [[GWCInternat|localizable]] by adding entries into your [[WebChatConfiguration|configuration]] and [[WebChatLocalization|localization]] options.
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| − | WebChat supports Themes. You may create and register your own themes for Genesys Widgets.
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| − | | |
| − | == Namespace ==
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| − | WebChat plugin has the following namespaces tied-up with each of the following types:
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| − | {| style="width: auto;"
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| − | |-
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| − | ! Type
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| − | ! Namespace
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| − | |-
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| − | | [[WebChatConfiguration|Configuration]]
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| − | | webchat
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| − | |-
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| − | | i18n - [[WebChatLocalization|Localization]]
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| − | | webchat
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| − | |-
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| − | | CXBus - [[WebChatCommands|API Commands]] & [[WebChatEvents|API Events]]
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| − | | WebChat
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| − | |-
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| − | | CSS
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| − | | .cx-webchat
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| − | |-
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| − | |}
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| − | | |
| − | == Mobile Support ==
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| − | WebChat supports both desktop and mobile devices. Like all Genesys Widgets, there are two main modes: Desktop & Mobile. Desktop is employed for monitors, laptops, and tablets. Mobile is employed for smartphones. When a smartphone is detected, WebChat switches to special fullscreen templates that are optimized for both portrait and landscape orientations.
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| − | Switching between desktop and mobile mode is done automatically by default. You may configure Genesys Widgets to switch between Desktop and Mobile mode manually if necessary.
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| − | | |
| − | ==Markdown Support==
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| − | Markdown text formatting is supported in WebChat. Our implementation follows the [https://spec.commonmark.org/0.28/ CommonMark spec]. Please review the syntax rules and available formatting [https://commonmark.org/help/ here].
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| − | | |
| − | ===Example===
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| − | <source lang="text">
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| − | This is some *emphasized text* and some **strongly emphasized text**
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| − | This is a bulleted list:
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| − | * item 1
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| − | * item 2
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| − | * item 3
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| − | | |
| − | This is a numbered list:
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| − | 1. item 1
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| − | 2. item 2
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| − | 3. item 3
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| − | [This is a link](http://www.genesys.com)
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| − | This is an image:
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| − | 
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| − | </source>
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| − | | |
| − | == Screenshots ==
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| − | '''"Dark" Theme'''
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| − | <gallery>
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| − | WebChat_Dark01.png|Desktop docked view showing form
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| − | WebChat-Screenshot-Form-Mobile-Portrait-Dark.png|Mobile fullscreen view in portrait orientation showing form | |
| − | WebChat-Screenshot-Form-Mobile-Landscape-Dark.png|Mobile fullscreen view in Landscape orientation showing form
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| − | WebChat_Dark04_v9.png|Desktop docked view showing transcript
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| − | WebChat_Dark05_v9.png|Mobile fullscreen view in portrait orientation showing transcript
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| − | WebChat_Dark06_v9.png|Mobile fullscreen view in landscape orientation showing transcript
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| − | </gallery>
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| − | | |
| − | '''"Light" Theme'''
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| − | <gallery>
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| − | WebChat_Light01.png|Desktop docked view showing form
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| − | WebChat_Light02.png|Mobile fullscreen view in portrait orientation showing form
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| − | WebChat_Light03.png|Mobile fullscreen view in Landscape orientation showing form
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| − | WebChat_Light04_v9.png|Desktop docked view showing transcript
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| − | WebChat_Light05_v9.png|Mobile fullscreen view in portrait orientation showing transcript
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| − | WebChat_Light06_v9.png|Mobile fullscreen view in landscape orientation showing transcript
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| − | </gallery>
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| | [[Category:V:PSAAS:Public]] | | [[Category:V:PSAAS:Public]] |
