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| − | + | = Desktop Options= | |
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| + | To configure desktop options, click '''Contact Center Settings > Desktop Options'''. In the '''Desktop Options''' section, you can select the channels and other options that are available to all agents and users in your contact center. Click the links below to view an image and option descriptions for each section. | ||
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| + | *[[umgrChannels|Channel options]] | ||
| + | *[[ASStandardResponse|Standard Response options]] | ||
| + | *[[ASStatisticsOptions|Statistics options]] | ||
| + | *[[umgrGlobalLogin|Global Login options]] | ||
| + | *[[umgrSupervisor|Supervisor options]] | ||
| + | *[[umgrVoice|Voice options]] | ||
| + | *[[umgrChat|Chat options]] | ||
| + | *[[umgrEmail|Email options]] | ||
| + | *[[umgrRecording|Recording options]] | ||
| + | *[[umgrContact|Contact options]] | ||
| + | *[[ASIntHistorySearch|Interaction History Advanced Search options]] | ||
| + | *[[umgrStandardResponse|Standard Response Library options]] | ||
| + | *[[ASSoftphone|Genesys Softphone options]] | ||
| + | *[[umgrFeedback|Feedback options]] | ||
| + | *[[ASMyChannels|My Channels options]] | ||
| + | *[[ASServiceClient|Service Client options]] | ||
| + | [[Category:V:PSAAS:Julie]] | ||
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| + | ==Next Steps== | ||
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| + | After you have configured your Desktop Options, configure options for the Gplus Adapter. See [[umgrCRMAdapter|CRM Adapter]]. You can also proceed to configure your Agent Groups. See [[umgrAgentGroups|Agent Groups]]. | ||
Latest revision as of 23:35, June 21, 2020
Desktop Options
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
To configure desktop options, click Contact Center Settings > Desktop Options. In the Desktop Options section, you can select the channels and other options that are available to all agents and users in your contact center. Click the links below to view an image and option descriptions for each section.
- Channel options
- Standard Response options
- Statistics options
- Global Login options
- Supervisor options
- Voice options
- Chat options
- Email options
- Recording options
- Contact options
- Interaction History Advanced Search options
- Standard Response Library options
- Genesys Softphone options
- Feedback options
- My Channels options
- Service Client options
Next Steps
After you have configured your Desktop Options, configure options for the Gplus Adapter. See CRM Adapter. You can also proceed to configure your Agent Groups. See Agent Groups.
This page was last edited on June 21, 2020, at 23:35.
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