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| − | + | = Interaction History Advanced Search options = | |
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| + | In the ''' Interaction History Advanced Search''' section, you can configure the following options: | ||
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| + | * '''Can Search all Interactions''' allows an agent to search among all interactions. | ||
| + | * '''Can Advanced Search all Interactions''' allows an agent to conduct an advanced search among all interactions. | ||
| + | * '''Can Filter all Interactions''' allows an agent to filter all interactions. | ||
| + | * '''All Interactions Quick Search Attributes''' specifies the interaction attributes used to search interactions in quick search mode of the Intersasction Search view. | ||
| + | * '''History Search Attributes''' specifies the list of interaction attributes an agent can use in the Advanced Search mode of the Contact History, My History and Interaction Search views. | ||
| + | * '''Date Search Types''' specifies the search types available to search the contact database by date. | ||
| + | * '''All Interactions Displayed Columns''' specifies the interaction attributes diplayed in the result list of the Interaction Search view. | ||
| + | |media1=ASSearchOptions.png | ||
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| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 22:20, June 21, 2020
Interaction History Advanced Search options
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
In the Interaction History Advanced Search section, you can configure the following options:
- Can Search all Interactions allows an agent to search among all interactions.
- Can Advanced Search all Interactions allows an agent to conduct an advanced search among all interactions.
- Can Filter all Interactions allows an agent to filter all interactions.
- All Interactions Quick Search Attributes specifies the interaction attributes used to search interactions in quick search mode of the Intersasction Search view.
- History Search Attributes specifies the list of interaction attributes an agent can use in the Advanced Search mode of the Contact History, My History and Interaction Search views.
- Date Search Types specifies the search types available to search the contact database by date.
- All Interactions Displayed Columns specifies the interaction attributes diplayed in the result list of the Interaction Search view.
This page was last edited on June 21, 2020, at 22:20.
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