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= CX Contact=
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{{Template:PEC_Migrated}}
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CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following:
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* [[CXContact#Campaigns|Campaigns]] - Set up and manage outbound campaigns, and monitor the status of running campaigns.
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* [[CXContact#Lists|Contact Lists]] - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels.
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* [[CXContact#Compliance|Compliance]] - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists.
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{{CloudStep_Stack
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|title=Introduction
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|video=297189522
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|text=
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*[[Documentation:CXC:CXCHelp:Terminology|Get to know campaign structure and terminology]]
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*[[Documentation:CXC:CXCHelp:DialingModes|Learn about dialing modes and IVR modes]]
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*[[Documentation:CXC:CXCHelp:PacingOptions|Learn about pacing and optimization]]
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*[[Documentation:CXC:CXCHelp:TimeZones|Learn about time zone assignment options]]
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}}
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{{AnchorDiv|Campaigns}}
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{{CloudStep_Stack
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|title=Campaigns
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|video=297982995
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|text=
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* [[Documentation:CXC:CXCHelp:DialingProfile|Create a dialing profile]]
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*[[Documentation:CXC:CXCHelp:Campaigns|Create a campaign template]]
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*[[Documentation:CXC:CXCHelp:CampaignGrps|Create a campaign group]]
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* [[Documentation:CXC:CXCHelp:CampaignsPage|Learn about the metrics displayed on the campaign dashboard]]
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}}
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{{AnchorDiv|Lists}}
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{{CloudStep_Stack
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|title=Contact Lists
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|video=298053202
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|text=
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* [[Documentation:CXC:CXCHelp:AboutLists|Learn about list fields, file formats, and database tables]]
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* [[Documentation:CXC:CXCHelp:Lists|Import or manage a contact list or contacts within a list]]
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*[[Documentation:CXC:CXCHelp:ListWeighting|Set weights for contact lists]]
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* [[Documentation:CXC:CXCHelp:ListRules|Define list rules]]
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*[[Documentation:CXC:CXCHelp:DataMapping|Create data mapping schemas]]
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*[[Documentation:CXC:CXCHelp:FTPAutomation|Create list automation tasks]]
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*[[Documentation:CXC:CXCHelp:FieldLabels|Define or edit user field labels]]
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}}
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{{AnchorDiv|Compliance}}
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{{CloudStep_Stack
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|title=Compliance
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|video=298056646
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|text=
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*[[Documentation:CXC:CXCHelp:CompTools#AttemptRules|Suppress contact attempts based on a set of prescribed rules]]
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*[[Documentation:CXC:CXCHelp:CompTools#CustomTZ|Assign a time zone to phone numbers containing a specific country code or area code]]
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*[[Documentation:CXC:CXCHelp:CompTools#LocationRules|Suppress contact attempts based on the location of contacts]]
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*[[Documentation:CXC:CXCHelp:CompTools#TimesRegion|Define allowable calling windows for each day of the week for a given region]]
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*[[Documentation:CXC:CXCHelp:CompTools#ContactDates|Suppress contact attempts by date]]
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*[[Documentation:CXC:CXCHelp:Suppression|Add or manage a suppression list]]
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}}
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[[Category:V:PSAAS:Julie]]

Latest revision as of 22:31, June 21, 2020

CX Contact

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.



CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following:

  • Campaigns - Set up and manage outbound campaigns, and monitor the status of running campaigns.
  • Contact Lists - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels.
  • Compliance - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists.

Introduction

Campaigns

Contact Lists

Compliance

This page was last edited on June 21, 2020, at 22:31.
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