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= Chat Message Block = | = Chat Message Block = | ||
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You can use the '''Chat Message''' block to send a chat message to a contact. You can create a custom plain text message, or use one of the standard responses. | You can use the '''Chat Message''' block to send a chat message to a contact. You can create a custom plain text message, or use one of the standard responses. | ||
Latest revision as of 22:40, June 21, 2020
Chat Message Block
You can use the Chat Message block to send a chat message to a contact. You can create a custom plain text message, or use one of the standard responses.
This block can also be used as a busy treatment.
Messages tab
Use the Messages tab to add and manage chat messages.
Select Text if you are writing a custom text message. Enter the message in the Value field.
If you want to specify the value with a variable, select Var and choose the appropriate variable.
Select Message if you want to use a standard response. Click the "picker" icon to open the Chat Resource Set and select the message you want to use.
file:des_chat_message_messages.png
Field Codes tab
(Optional) If you are using standard responses, you can use the Field Codes tab to specify the field codes being used.