Jump to: navigation, search
(Created target blank page For Version: PSAAS:Julie)
 
(Automated save: adding PEC_Migrated template.)
 
Line 1: Line 1:
<!-- Creation of the target page -->
+
=Cut/Copy/Paste an Object=
 +
 
 +
{{Template:PEC_Migrated}}
 +
 
 +
 
 +
You can cut, copy, or paste categories, standard responses, field codes, and screening rules. The general procedure is:
 +
# Check the object's checkbox.
 +
# This activates the '''MORE''' pulldown, from which you can select '''Cut, Copy,''' or '''Paste'''.
 +
 
 +
You can cut, copy, or paste any object, except that you cannot cut a root category.
 +
{{NoteFormat|You can also delete any object by selecting it, then clicking the '''Delete''' icon.|2}}
 +
 
 +
==Categories==
 +
This example shows copying the '''toys''' category (the source) and pasting it under the '''dogs''' category (the target).
 +
{{CloudStep_Stack
 +
|title=Select and copy
 +
|text=
 +
Copy '''toys''' (be sure its checkbox is checked first).
 +
|media1=esmgr_checkbox-copy.png
 +
}}
 +
 
 +
{{CloudStep_Stack
 +
|title=Select and paste
 +
|text=Paste into '''dogs'''. Be sure that the target is selected (highlighted) as well as checked.
 +
|media1=esmgr_checkbox-paste.png
 +
}}
 +
 
 +
{{CloudStep_Stack
 +
|title=Root or subcategory?
 +
|text=The system asks you to choose. Here we'll paste as a subcategory.
 +
|media1=esmgr_pasteoptions.png
 +
}}
 +
 
 +
And now '''dogs''' also has a '''toys''' subcategory:
 +
 
 +
[[file:esmgr_pasteresult.png]]
 +
 
 +
==Standard Responses, Field Codes, Screening Rules==
 +
Copying and pasting these objects works the same way. Check the source's checkbox, <br>
 +
{| class="no-border"
 +
|[[file:esmgr_select-stdresp.png|thumb|none|link=|Select a Standard Response]]
 +
|[[file:esmgr_select-scr-rule.png|thumb|none|link=|Select a Screening Rule]]
 +
|}
 +
then proceed as for a category.
 +
 
 +
===Pasting Field Codes===
 +
When you paste a Field Code,
 +
* In the same Tenant, the copy is named '''Copy_of_<field-code-name>'''.
 +
* In a different tenant, the copy has the same name as the original
 +
 
 +
===Pasting Screening Rules Across Tenants===
 +
You cannot paste screening rules across tenants as a part of a category tree. In other words, if you paste a category tree that contains screening rules from one tenant to another, the category tree ends up in the target tenant without any rules. To paste rules across tenants, you must paste each rule individually.
 +
 
 +
[[Category:V:PSAAS:Julie]]

Latest revision as of 23:31, June 21, 2020

Cut/Copy/Paste an Object

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.


You can cut, copy, or paste categories, standard responses, field codes, and screening rules. The general procedure is:

  1. Check the object's checkbox.
  2. This activates the MORE pulldown, from which you can select Cut, Copy, or Paste.

You can cut, copy, or paste any object, except that you cannot cut a root category.

Tip
You can also delete any object by selecting it, then clicking the Delete icon.

Categories

This example shows copying the toys category (the source) and pasting it under the dogs category (the target).

Select and copy

1

Copy toys (be sure its checkbox is checked first).

Select and paste

1

Paste into dogs. Be sure that the target is selected (highlighted) as well as checked.

Root or subcategory?

1

The system asks you to choose. Here we'll paste as a subcategory.

And now dogs also has a toys subcategory:

file:esmgr_pasteresult.png

Standard Responses, Field Codes, Screening Rules

Copying and pasting these objects works the same way. Check the source's checkbox,

none|link=|Select a Standard Response] none|link=|Select a Screening Rule]

then proceed as for a category.

Pasting Field Codes

When you paste a Field Code,

  • In the same Tenant, the copy is named Copy_of_<field-code-name>.
  • In a different tenant, the copy has the same name as the original

Pasting Screening Rules Across Tenants

You cannot paste screening rules across tenants as a part of a category tree. In other words, if you paste a category tree that contains screening rules from one tenant to another, the category tree ends up in the target tenant without any rules. To paste rules across tenants, you must paste each rule individually.

This page was last edited on June 21, 2020, at 23:31.
Comments or questions about this documentation? Contact us for support!