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| + | {{Template:PEC_Migrated}} | ||
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| + | Genesys Engage cloud offers two different ways for your Salesforce users to handle contact center interactions seamlessly within Salesforce. Both methods provide a single integrated agent desktop experience that presents complete customer information at a glance to more effectively serve customers in Salesforce. | ||
| + | * [[DeployGplusSalesforce#Gplus_Adapter_for_Salesforce|Gplus Adapter for Salesforce]] | ||
| + | * [[DeployGplusSalesforce#Agent_Desktop_in_Salesforce_Console|Agent Desktop in Salesforce Console]] | ||
| + | |||
| + | ==Gplus Adapter for Salesforce== | ||
| + | Available in Salesforce Classic and Salesforce Console, the adapter provides voice and chat functionality, along with Salesforce-specific features such as updating activity history, screen pops, and click-to-dial. | ||
| + | ===Browser Support=== | ||
| + | The adapter supports the following web browsers: | ||
| + | * Microsoft Internet Explorer 10 and 11 | ||
| + | * Google Chrome 38+ | ||
| + | * Firefox 34+ | ||
| + | |||
| + | |||
| + | To install and configure Gplus Adapter for Salesforce in your Salesforce environment, complete the procedure explained [[GplusSalesforceDeploy|here]]. | ||
| + | |||
| + | ==Agent Desktop in Salesforce Console== | ||
| + | Available in Salesforce Console, it provides Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, along with the full Agent Desktop user interface and the following features: | ||
| + | *Voice | ||
| + | *Chat | ||
| + | *Email | ||
| + | *Outbound Preview | ||
| + | *Voice and Chat Supervision (monitoring, coaching, barge-in) | ||
| + | ===Browser Support=== | ||
| + | Agent Desktop in Salesforce Console supports the following web browsers: | ||
| + | * Microsoft Internet Explorer 11+ | ||
| + | * Google Chrome 38+ | ||
| + | * Firefox 34+ | ||
| + | |||
| + | |||
| + | To deploy Agent Desktop in Salesforce Console, complete the procedure explained [[DeployADSalesforce|here]]. | ||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 13:48, September 18, 2020
Salesforce
Genesys Engage cloud offers two different ways for your Salesforce users to handle contact center interactions seamlessly within Salesforce. Both methods provide a single integrated agent desktop experience that presents complete customer information at a glance to more effectively serve customers in Salesforce.
Gplus Adapter for Salesforce
Available in Salesforce Classic and Salesforce Console, the adapter provides voice and chat functionality, along with Salesforce-specific features such as updating activity history, screen pops, and click-to-dial.
Browser Support
The adapter supports the following web browsers:
- Microsoft Internet Explorer 10 and 11
- Google Chrome 38+
- Firefox 34+
To install and configure Gplus Adapter for Salesforce in your Salesforce environment, complete the procedure explained here.
Agent Desktop in Salesforce Console
Available in Salesforce Console, it provides Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, along with the full Agent Desktop user interface and the following features:
- Voice
- Chat
- Outbound Preview
- Voice and Chat Supervision (monitoring, coaching, barge-in)
Browser Support
Agent Desktop in Salesforce Console supports the following web browsers:
- Microsoft Internet Explorer 11+
- Google Chrome 38+
- Firefox 34+
To deploy Agent Desktop in Salesforce Console, complete the procedure explained here.