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Latest revision as of 22:40, June 21, 2020
Contents
CoBrowse
Overview
The CoBrowse plugin allows for Genesys Widgets to interface with the Genesys Co-browse product and services to start and stop Co-browse sessions.
More information can be found on the Genesys Co-browse product page.
Deployment Notes
Blocking pages from agent view
Having the co-browse instrumentation removed from certain pages allows customers to block those pages from the agent view completely. In order to block certain pages, use one of the following methods:
Method 1: Do not configure co-browse on that page. Widgets only initializes and injects co-browse instrumentation when co-browse configuration is set.
Method 2: Override loaded plugins using configuration:
Examples
Normal pages
_genesys.widgets.main.plugins = ["cx-webchat", "cx-webchat-service","cx-cobrowse"]
Bypass Co-browse
_genesys.widgets.main.plugins = ["cx-webchat", "cx-webchat-service"]