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| − | <!-- | + | = Access to user interfaces= |
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| + | {{Template:PEC_Migrated}} | ||
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| + | The main access point to all Genesys Engage cloud user interfaces is the Genesys Portal. | ||
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| + | The interfaces on the Portal are divided into three separate categories (which can be separated by clicking corresponding category links at the top of the Portal) | ||
| + | |||
| + | '''User interfaces''' – User interfaces are standard Contact Server user interfaces, such as Desktop, Workforce Management, and Reporting. These interfaces can be used by Contact Center agents, supervisors, and managers. | ||
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| + | '''Administration interfaces''' – Administration interfaces can be used by Contact Center administrators, supervisors, and managers to configure users, resources (such as IVR), and applications based on their roles. | ||
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| + | '''Support interfaces''' – Support interfaces can be used by authorized Contact Center administrators to submit requests with Genesys Customer Care and to view service status and schedule. | ||
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| + | <div class="cloud-tabberlive-wrapper"> | ||
| + | <tabber> | ||
| + | Agent Desktop= | ||
| + | <div class="cloud-wrapper"> | ||
| + | <h3>Access your Agent Desktop</h3> | ||
| + | <div class="cloud-left"> | ||
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| + | The Agent Desktop is a web-based desktop that is used to manage the agent state and contact center interactions. | ||
| + | |||
| + | '''Access:''' | ||
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| + | The desktop can be accessed through a link on the Portal: '''Agent Desktop'''. | ||
| + | |||
| + | '''Login:''' | ||
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| + | <ul><li>User name: e-mail </li> | ||
| + | |||
| + | <li>Password: password that was assigned when the user was created </li></ul> | ||
| + | |||
| + | </div> | ||
| + | </div> | ||
| + | <!-- | ||
| + | Workforce Management= | ||
| + | <div class="cloud-wrapper"> | ||
| + | <h3>Access your Workforce Management</h3> | ||
| + | <div class="cloud-left"> | ||
| + | |||
| + | The Workforce Management (WFM) interface allows contact center agents to make time-off requests, check schedules, and view a variety of agent adherences. | ||
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| + | '''Access:''' | ||
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| + | The WFM interface can be accessed through a link on the Portal: '''Workforce Management'''. | ||
| + | |||
| + | '''Login:''' | ||
| + | |||
| + | <ul><li>User name: e-mail </li> | ||
| + | |||
| + | <li>Password: password that was assigned when the user was created </li></ul> | ||
| + | |||
| + | </div> | ||
| + | </div> | ||
| + | --> | ||
| + | |||
| + | </tabber> | ||
| + | </div> | ||
| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 13:49, September 18, 2020
Access to user interfaces
The main access point to all Genesys Engage cloud user interfaces is the Genesys Portal.
The interfaces on the Portal are divided into three separate categories (which can be separated by clicking corresponding category links at the top of the Portal)
User interfaces – User interfaces are standard Contact Server user interfaces, such as Desktop, Workforce Management, and Reporting. These interfaces can be used by Contact Center agents, supervisors, and managers.
Administration interfaces – Administration interfaces can be used by Contact Center administrators, supervisors, and managers to configure users, resources (such as IVR), and applications based on their roles.
Support interfaces – Support interfaces can be used by authorized Contact Center administrators to submit requests with Genesys Customer Care and to view service status and schedule.
Access your Agent Desktop
The Agent Desktop is a web-based desktop that is used to manage the agent state and contact center interactions.
Access:
The desktop can be accessed through a link on the Portal: Agent Desktop.
Login:
- User name: e-mail
- Password: password that was assigned when the user was created