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| + | |context=Agent Desktop lets contact center agents communicate with customers and team members through channels such as calls, chats, and email. | ||
| + | }} | ||
| + | <onlyinclude> | ||
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| + | {{CloudStep_Stack | ||
| + | |title= | ||
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| + | You can | ||
| + | *respond to or contact customers through the [[channels|channels]] assigned to you | ||
| + | *get [[intinter|help from team members]] | ||
| + | *find [[Responses|standard responses]] to customer questions | ||
| + | *make sure that you are [[Nav#Statistics|meeting your center's expectations]] | ||
| + | |||
| + | Ready? Watch the video for a quick tour of Agent Desktop, and then [[QuickStart|get started]]. | ||
| + | |||
| + | Looking for answers to specific questions? Try these topics: | ||
| + | *[[custinter|Customer interactions]] | ||
| + | *[[intinter|Internal interactions]] | ||
| + | *[[channels|Channels]] | ||
| + | *[[contacts|Contacts]] | ||
| + | |||
| + | Lost? See [[Nav|Navigating Agent Desktop]]. | ||
| + | {{NoteFormat| | ||
| + | The pictures and videos in this Help document show native Genesys Agent Desktop. Your company might have customized many features including corporate logos and the name of the product. This document uses the name Agent Desktop to mean the application that you use to handle calls and other interactions, and to manage your work and your contacts. | ||
| + | |2}} | ||
| + | |video=120393836 | ||
| + | }} | ||
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| + | </onlyinclude> | ||
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| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 23:43, June 21, 2020
Agent Desktop
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Agents.
Agent Desktop lets contact center agents communicate with customers and team members through channels such as calls, chats, and email.
You can
- respond to or contact customers through the channels assigned to you
- get help from team members
- find standard responses to customer questions
- make sure that you are meeting your center's expectations
Ready? Watch the video for a quick tour of Agent Desktop, and then get started.
Looking for answers to specific questions? Try these topics:
Lost? See Navigating Agent Desktop.
Tip
The pictures and videos in this Help document show native Genesys Agent Desktop. Your company might have customized many features including corporate logos and the name of the product. This document uses the name Agent Desktop to mean the application that you use to handle calls and other interactions, and to manage your work and your contacts.
This page was last edited on June 21, 2020, at 23:43.
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