Jump to: navigation, search
(Created target blank page For Version: PSAAS:Julie)
 
(Automated save: adding PEC_Migrated template.)
 
Line 1: Line 1:
−
<!-- Creation of the target page -->
+
= Bidding=
 +
 
 +
{{Template:PEC_Migrated}}
 +
 
 +
 
 +
 
 +
Use the schedule bidding window to bid on schedules. You can access a bidding scenario only during the Schedule Bidding Period (the time period between the Start Date/Time and End Date/Time for bidding).
 +
 
 +
To access a bidding scenario:
 +
<ol>
 +
<li>At any window, click the '''Bidding''' link on the menu bar.</li>
 +
 
 +
<!-- Available styles: (default)-Important, 2-Tip, 3-Warning -->
 +
{{NoteFormat|If you do not see Bidding in the menu bar, bidding might not be configured for your call center.|2}}
 +
<li>At the [[ScnVw|Bidding Scenarios View]], select a bidding scenario.</li>
 +
 
 +
<!-- Available styles: (default)-Important, 2-Tip, 3-Warning -->
 +
{{NoteFormat|If no bidding scenarios are listed, there are no scenarios currently open for bidding.|2}}
 +
<li>At the [[AsgnPn|Bidding Assignment Pane]], perform any of these tasks:
 +
*[[SrtVw|Sort]] or [[FltVw|Filter]] the view of available shifts.
 +
*[[AsgnPn#RnkSch|Rank the schedules]] and bid on them by numbering them 1, 2, 3 and so on. You can view and revise your bids up until the End Date/Time in separate [[DsrdVw|Desired]] or [[UnWntVw|Unwanted]] lists</li>
 +
</ol>
 +
 
 +
[[Category:V:PSAAS:Julie]]

Latest revision as of 23:52, June 21, 2020

Bidding

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Agents.



Use the schedule bidding window to bid on schedules. You can access a bidding scenario only during the Schedule Bidding Period (the time period between the Start Date/Time and End Date/Time for bidding).

To access a bidding scenario:

  1. At any window, click the Bidding link on the menu bar.
    2. Tip
    If you do not see Bidding in the menu bar, bidding might not be configured for your call center.
  2. At the Bidding Scenarios View, select a bidding scenario.
    3. Tip
    If no bidding scenarios are listed, there are no scenarios currently open for bidding.
  3. At the Bidding Assignment Pane, perform any of these tasks:
    • Sort or Filter the view of available shifts.
    • Rank the schedules and bid on them by numbering them 1, 2, 3 and so on. You can view and revise your bids up until the End Date/Time in separate Desired or Unwanted lists
This page was last edited on June 21, 2020, at 23:52.
Comments or questions about this documentation? Contact us for support!