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= Callback reports =
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This page describes reports you can use to learn more about the performance of Callback in your contact center. Reports in the '''Callback''' folder are ready-to-use, but as always, can be modified to suit your specific business needs.
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{{AnchorDiv|CBReports}}
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{{CloudStep_Stack
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|title=About Callback reports
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|text=The following reports are available in the '''CX Insights''' > '''Callback''' folder:
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*[[HRCXICallbackDetail|Callback Details]]
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*[[HRCXICallbackSummary|Callback Summary]]
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|media1=HRCXIFolderCallback.png
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}}
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<b>Related Topics</b>:
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*Go back to the [[HRCXIIncludedReports|complete list of available reports]].
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*Learn how to [[HRCXIGetStarted|generate historical reports]].
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*Learn how to [[HRCXIReadReports|read and understand reports]].
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*Learn how to [[HRCXICustomizingReports|create or customize reports]].
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[[Category:V:PSAAS:Julie]]

Latest revision as of 00:56, June 22, 2020

Callback reports

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.



This page describes reports you can use to learn more about the performance of Callback in your contact center. Reports in the Callback folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Callback reports

1

The following reports are available in the CX Insights > Callback folder:

Related Topics:

This page was last edited on June 22, 2020, at 00:56.
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