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| + | This page describes reports you can use to learn more about the business outcomes resulting from activity in your contact center. The reports in the '''Business Results''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
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| + | {{AnchorDiv|BRReports}} | ||
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| + | |title=About Business Results reports | ||
| + | |text=The following reports are available in the '''CX Insights''' > '''Business Results''' folder: | ||
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| + | *[[HRCXIBusMtrExec|Business Metrics Executive Report]] | ||
| + | *[[HRCXICustPersp|Customer Perspective Report]] | ||
| + | *[[HRCXIIxnVolBusAtr|Interaction Volume Business Attribute Report]] | ||
| + | <!--*[[HRCXIIxnVolCstrSgmnt|Interaction Volume Customer Segment Report]]--> | ||
| + | <!--*[[HRCXIIxnVolSrvcSbTyp|Interaction Volume Service Subtype Report]]--> | ||
| + | <!--*[[HRCXIAgentSclEngagmnt|Agent Social Engagement Report]]--> | ||
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| + | |media1=HRCXIFolderBusinessResults.png | ||
| + | }} | ||
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| + | <b>Related Topics</b>: | ||
| + | *Go back to the [[HRCXIIncludedReports|complete list of available reports]]. | ||
| + | *Learn how to [[HRCXIGetStarted|generate historical reports]]. | ||
| + | *Learn how to [[HRCXIReadReports|read and understand reports]]. | ||
| + | *Learn how to [[HRCXICustomizingReports|create or customize reports]]. | ||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 00:56, June 22, 2020
Business Results reports
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.
This page describes reports you can use to learn more about the business outcomes resulting from activity in your contact center. The reports in the Business Results folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Business Results reports
The following reports are available in the CX Insights > Business Results folder:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
This page was last edited on June 22, 2020, at 00:56.
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