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| − | <!-- | + | = Dashboards= |
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| + | This page describes dashboards, which provide visual summaries of activity in your contact center, and are organized to suit your role in the organization. Dashboards (stored in the '''Dashboards''' folder) are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
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| + | {{AnchorDiv|Dashboards}} | ||
| + | {{CloudStep_Stack | ||
| + | |title=About the Dashboards | ||
| + | |text=The following dashboards are available in the '''CX Insights''' > '''Dashboards''' folder: | ||
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| + | <!--*[[HRCXIMangrDshbrd|Manager Dashboard]]--> | ||
| + | *[[HRCXISuprvsrDshbrd|Supervisor Dashboard]] | ||
| + | *[[HRCXIAgntPerfDshbrd|Agent Performance Dashboard]] | ||
| + | *[[HRCXICCDshbrd|Contact Center Dashboard]] | ||
| + | *[[HRCXIQueueDshbrd|Queue Dashboard]] | ||
| + | Plus the following dashboards, in other folders: | ||
| + | *[[HRCXIBotDashboard|Bot Dashboard]] | ||
| + | *[[HRCXIGPRAHTQ|Predictive Routing - AHT & Queue Dashboard]] | ||
| + | *[[HRCXIGPRAgntOcpncy|Predictive Routing Agent Occupancy Dashboard]] | ||
| + | *[[HRCXIGPRMdlEfcncy|Predictive Routing - Model Efficiency Dashboard]] | ||
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| + | |media1=HRCXIFolderDashboards.png | ||
| + | }} | ||
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| + | <b>Related Topics</b>: | ||
| + | *Go back to the [[HRCXIIncludedReports|complete list of available reports]]. | ||
| + | *Learn how to [[HRCXIGetStarted|generate historical reports]]. | ||
| + | *Learn how to [[HRCXIReadReports|read and understand reports]]. | ||
| + | *Learn how to [[HRCXICustomizingReports|create or customize reports]]. | ||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 00:59, June 22, 2020
Dashboards
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.
This page describes dashboards, which provide visual summaries of activity in your contact center, and are organized to suit your role in the organization. Dashboards (stored in the Dashboards folder) are ready-to-use, but as always, can be modified to suit your specific business needs.
About the Dashboards
The following dashboards are available in the CX Insights > Dashboards folder:
Plus the following dashboards, in other folders:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
This page was last edited on June 22, 2020, at 00:59.
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