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= Agent Group Membership Details report=
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This page describes how you can use the Agent Group Membership Details report to understand how agents are distributed among Agent Groups.
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<toggledisplay linkstyle font-size:larger showtext="[+] Tip: How do I generate a report?" hidetext="[-] Hide Tip">
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<b>How do I generate a report?</b>  <br/>
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The short answer is:  Access '''Reporting''' in the Genesys Engage cloud, open a report (from '''Document List''' > '''Interactive Insights''' > '''8.x.x''' > '''<name of report>'''), and click '''Refresh All''' to populate the report. For more information, see [[HRReports|How do I generate Historical Reports in Genesys Engage cloud?]].
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{{AnchorDiv|AgentActivityReport}}
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{{CloudStep_Stack
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|title=Understanding the Agent Group Membership Details report
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|text=Use the Agent Group Membership Details report to generate a detailed view of how agents are distributed among Agent Groups, including information about when each Agent entered and exited each group.
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You can specify the Date, Agent Group, and Agent.
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To get a better idea of what this report looks like, view sample output from the report:<br/>
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{{Repository|Sample_Agent_Group_Membership_Report.pdf|1abdc968-35a0-4b5f-8106-f569ee91aef3|Sample_Agent_Group_Membership_Report.pdf}}
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|media1=GI2_GroupMembershipReport.png
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}}
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The following tables explain the prompts you can select when you generate the report, and the measures that are represented in the report:
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<toggledisplay linkstyle font-size:larger showtext="[+] Prompts for the Agent Group Membership Details report" hidetext="[-] Hide: Prompts for the Agent Group Membership Details report">{{ToggleTextWrapper}}
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{|
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! '''Prompt'''
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! '''Description'''
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|-
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|Pre-set Day Filter
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|Choose a day from the list of preset options.  This prompt overrides the Report Date value.
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|-
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|Report Date
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|Choose the date for which to collect data into the report. This prompt has no effect if Pre-set Day Filter is set to anything except <b>None</b>.
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|-
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|Agent Group
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|Select one or more Agent Groups from which to gather data into the report. A value of <b>ALL</b> returns all configured customer segments that are defined for the given tenant.
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|-
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|Agent
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|Select one or more Agents from which to gather data into the report. A value of <b>ALL</b> returns all configured customer segments that are defined for the given tenant.
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|-
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|}
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<toggledisplay linkstyle font-size:larger showtext="[+] Measures used in the Agent Group Membership Details report" hidetext="[-] Hide: Measures used in the Agent Group Membership Details report">{{ToggleTextWrapper}}
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{|
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! '''Measure'''
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! '''Description'''
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|-
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|-
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|Group Membership \ Date Added
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|The date and time when the agent joined the group.
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|-
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|Group Membership \ Date Removed
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|The date and time when the agent left the group.
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|-
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|}
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[[Category:V:PSAAS:Julie]]

Latest revision as of 13:52, September 18, 2020

Agent Group Membership Details report

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.



This page describes how you can use the Agent Group Membership Details report to understand how agents are distributed among Agent Groups.

[+] Tip: How do I generate a report?

This page was last edited on September 18, 2020, at 13:52.
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